Sales Team Lead

The position holder’s primary focus (amongst other duties and responsibilities) is to execute his/her duties with major emphasis on the entire sales process

Job Summary

The position holder’s primary focus (amongst other duties and responsibilities) is to execute his/her duties with major emphasis on the entire sales process. Great emphasis is placed on offering consistent high levels of customer service in keeping with the policies of the Company. As a support to the sales process, the Sales Team Leader also has a responsibility to track and monitor sales in all areas discussed above, to maintain existing business and foster new business opportunities in all categories.

Additionally, the position holder is to ensure that all employees under his/her span of control adheres to the safety policies and guidelines set out by the company

Job Responsibilities

Inside Operations

• Executing orders on a timely basis and contacting customers with relevant delivery information regarding agreed delivery date and time.
• Ensures that all request for equipment are dispatched immediately to the designated sales personnel for delivery in keeping with customer’s request.
• Calls customers as needed to advise as to any changes / delays in delivery.
• Assign orders and drivers to the manifest or reassign to a particular route for delivery if needed.
• Ensure urgent orders in the manifest are addressed and communicated to the driver to ensure delivery.
• Follows up on a daily basis with the manifest at strategic intervals to ensure orders are assigned and deliveries are being completed.

Route Sheet Management

• Reviews the Customer Route Sheet from the prior day’s sales and seeks explanations from all drivers as to non-adherence to same including sales variances.
• Provides the current day’s approved customer route sheet for particular equipment customers PLUS customers not serviced from the prior day’s route sheets.
• Ensures that the approved customer route sheet for particular equipment customers are adhered to by all drivers and communicates immediately to the Sales Manager all instances of non-compliance to same.
• Ensures all requests for equipment made by Drivers/Salesmen/Contract Distributors are fulfilled;
  • Relays for Drivers
  • Stock for Contractors
• Communicates immediately with the Sales Management to address and resolve all issues with reference to delivery of equipment
• Reviews the Customer Route Sheet to ensure all equipment depots are ‘active’. Communicates to the Sales Manager on any depot that is ‘inactive’ for cylinder sales.

• Tracks the progress of Salesmen against agreed sales targets investigates variances through discussions with them and liaises with the Sales Manager on a timely basis in order to develop strategies to correct same.
• Vehicle Tracking – reviews reports on vehicle usage including but not limited to hours worked, start and stop times and area coverage.

Customer Complaints Resolution- (within 24 hours or less of receipt of complaint)

• Works with the Sales Manager for the speedy resolution of all customer complaints and communicates with customers on resolution of complaints/concerns immediately once the issue has been resolved.

Daily Cash Reconciliation

• Ensures that all Daily Cash Reports (D.C.R’s) are reconciled in absence of Company Cashier when vehicles have returned to the compound. All variances are to be communicated to the Sales Manager immediately.
• Collects, (in the absence of the Company’s Cashier), all cash and cheques pertaining to equipment sales and secures same in the vault, ensuring that the procedures for the collection and vaulting of cash is adhered to at all times.
• Issues bill books to drivers in keeping with set policy and procedure.
• Issues cash receipts and charge bills for all office sales in keeping with set policy and procedure.
• Handles office sales and liaises with customers for the sale of other company products

Dispatching

• Dispatches, in conjunction with the Sales Manager the sales vehicles on a daily basis and assigns labour to the relevant trucks, ensuring that there is adequate coverage in all areas and that all customers are serviced as scheduled.
• Ensures particular device is assigned to appropriate Driver before he/she exits the compound.
• Ensures all Drivers are equipped with bill books, printers and terminal paper before they exit the compound
• Ensures the collection and inspection of devices are completed upon Drivers return to the compound. All non-conformances or abnormalities of devices should be reported to the Sales Manager
• Ensures all devices are docked and charged upon Drivers return to the compound in order to prepare for the next day Sales

Sales Analysis Reports

• Prepares and submits to the Sales Manager documenting:
  • areas serviced
  • sales value
  • new customers- value
  • dormant customers
  • replacement customers
  • sales compared to the preceding month.
  • issues encountered and resolutions

• Provide directions as needed for locating particular equipment customers.

Management Reports

• Prepares the following reports and submits to the Sales Manager in keeping with established timelines:
• monthly sales variance (1st working day of new month)

Office sales

• Ensures processing of sales for the fill stations and office sale products.

Contractor sales

• Ensures daily processing of goods and/or invoices for all contractors of company product  Sales.
• Outside Operations
• Supplies diesel to trucks as requested, records and get necessary signatures on Daily Balancing Sheet – Own Use Fuel Tank. Ensure at the end of each business day that all diesel dispensed is reconciled.
• Using the GPS the STL monitors daily vehicle usage.  Advises the Sales Manager on areas of concern re:
  • hrs worked
  • start and stop times
  • extent of route coverage
  • speed within assigned routes
  • So that timely action could be implemented to correct adverse issues.
• Verifies stock of all equipment trucks upon exit from compound with the Inventory Controller and the Security Guard.
• Verifies stocks (in conjunction with the Inventory Controller, Salesman and Security) of all equipment trucks upon entry and exiting the compound, including the offloading process with the Inventory Controller and Security Guard, records the relevant information with regards to empties returned, full cylinders returned, leakers and rejects on the inventory sheets.
• Ensure proper organization and management of the ramp.

Vehicle Check In/ Check Out

• Ensures that all bulk sales of equipment trailers are weighed every morning and that they carry an average weight and that same is recorded on the Daily Sales Report.

• Reports to the Sales Manager the status of all sales vehicles on a daily basis to ensure that there are road-worthy vehicles to service all areas.
• Liaises with the garage on all vehicle breakdowns and communicates immediately with the Sales Manager in the event delays to repairs are encountered with the garage team.
• Scans the barcode on each equipment upon exiting and entering the compound.
• Verify and confirm that the information is correctly uploaded to the vehicle load tab.
• Works closely on a daily basis with the Sales Manager South to ensure that there is adequate labor to conduct the division’s daily sales.
• Checks the status of all vehicle check list items together with the Security, Inventory Controllers and Salesmen.

Health Safety and the Environment:

• Ensures that all activities are performed in a manner that will minimize pollution to the environment.
• Works with all employees to ensure that designated work areas are kept clean at all times so as to reduce the occurrences of near misses/ incidents /accidents.
• Liaises with the Company’s Group’s Health, Safety and Environment Manager or the H.S and E Assistant on all instances of non -compliance by departmental employees to the Occupational Safety and Health Act 2004 (rev2006) and the Health, Safety and Environment guidelines so that immediate action could be taken to resolve same.
• Wears and ensures that all employees wears at all times, whilst performing designated duties and responsibilities, the Company’s P.P. and E in the manner they were designed to be worn.

Adheres at all times to the following:

• The company’s scheduled safety fortnightly/weekly monthly/daily meetings.
• Ensures that defective vehicles are never used.
• Use of all tools and equipment provided by the company in the manner they were designed for.
• Reporting of all accidents and incidents as per the companies Accident policy.
• Fire Drills and other relevant Health Safety and Environment training.
• The proper use of Fire Extinguishers and the inspective to ensure that they are fit for use.
• The issuing and proper wearing and maintenance of Personal Protective Equipment.
• The completion of Job Safety Analysis Forms and any permit that is relevant and part of the Company’s Permit to Work Management System.
• Attendance at all Tool Box Talks.
• Any other policies and procedures with reference to working safe within the organizations Health, Safety and the Environment Management System.
• Works with other employees / contactors to ensure that the Company’s assets and also that of our neighbors are not negatively affected by our operations.
• Ensure that all vehicles are compliant to the Company’s Vehicle Management Program, Driving and Safe Driving policies.
• Adheres at all times to the Occupational Safety and Health Act 2004 (rev 2006) and the Company’s Health, Safety and Environment guidelines so as to minimize the occurrence of negative impact to Health and Safety of employees and the environment.

Shift Change

• Morning  shift  hands  over  to  the  evening  shift  in  keeping  with  set  policy  and procedure

Other Duties

• Any other relevant duties as may be requested by senior management from time to time.

Job Requirements

• Certification in Sales/Marketing
• Five (5) CXC O’level subjects including English Language, Mathematics
• Three (3) years working experience with some supervisory experience
• Computer literate with at least a basic working knowledge of Microsoft Word and Excel.
• Good customer service, oral and written communication skills.
• Must be willing to work on a rostered shift basis.