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Etech Global Services LLC

Sales Leaders & Assistant Trainers

Etech Global Services LLC

  • Hanover / St. James / Trelawny
  • Not disclosed
  • Permanent full-time
  • Updated 11/11/2024
  • Recruiting Department
Apply Now

SUMMARY: Coaches and develops a team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.

 

COME AND JOIN OUR DYNAMIC TEAM AT ETECH!!!!!!!!!!!!!!!!!

 

SALES LEADER:-

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1

Sets expectations and leads team to achieve performance goals as established by leadership

2

Coaches and develops team of agents/representatives to achieve performance objectives

3

Administers Performance Management Process as needed to develop agent performance and behavior

4

Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines

5

Issues written and oral counseling for breach of conduct as outlined in the employee handbook

6

Responsible for periodic evaluations on all team members/ACT’s

7

Exhibits teamwork by building strong relationships with peers, superiors, and team members

8

Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting

9

Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development

 

SUPERVISORY RESPONSIBILITIES:

Directly supervises approximately 15 FTE's on a Campaign in the Operations Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 Knowledge of:

Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

 

Ability to:

Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.

 

EDUCATION and/or EXPERIENCE:

Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

 

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

 

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver’s license or other Government issued photo ID.

 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

 

 

Assistant Trainers

Join Our Servant Leadership Team as an Assistant Trainer, if the below describes you then we want to hear from you!!

Do you enjoy the fast-paced nature of adapting on the fly to corporate changes.  Assistant Trainers often have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude.You thrive in challenging others to be creative problem-solvers.

 

WHAT YOU’LL BE DOING:

 

  • Training is more than just knowledge transfer; it’s about equipping trainees to be self sufficient agents who will guide customers to solutions.
  • You desire a fun atmosphere that promotes interactive learning.
  •  Leading a training class is about creating a fun, engaging environment in which learning can flourish.
  • You enjoy helping others succeed!
  • Your classes should be so productive and enjoyable that your trainees are excited to
  • embark on their new careers.
  • You don’t sweat the small stuff, but you pay attention to it.
  • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
  • You love to learn and constantly improve yourself.
  • We believe in consistent development of members of our team. Every day you come to
  • work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so.
  • Attitude over education.
  • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
  • There’s no I in Team.
  • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
  • Be a reason to stay.
  • We believe that employees don’t leave their jobs; they leave their managers. As a
  • Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
  • Recap with style.
  • Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Assistant Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
  • You can lead with humility.
  • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
  • Coaching is second nature.
  • Developing agents should be a passion that is shown everyday through the use of the
  • Coaching Tactics.
  • You aren’t afraid to ask the tough questions.
  • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
  • Be able to write what you teach.
  • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
  • You enjoy being known as the expert.
  • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!
  • You bring solutions, not problems.
  • An Assistant Trainer is consistently willing to offer and implement creative solutions.
  • Instead of focusing on the problem, they work to fix it!
  • You lead by example.
  • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do.

WHAT WE EXPECT YOU TO HAVE:

  • Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
  • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 

 

1. Upload your updated resume.

2.Whatsapp Us your full name stating that you are registering for the Onsite Interview @876-318-1326

3. You must pre-register in order to attend the interview, no exceptions will be made if you do not pre-register.

 

Take the following documents with you:-

  • TRN
  • NIS
  • 1 Passport Size Photo
  • Valid Identification
  • Certificates/Proof Of Qualifications
  • NCB/BNS Account Information
We are located at:-
Suite A101-104 Cazounar Freezone
1-3 Pimento Way, Freeport
Montego Bay, St. James

 

 

WHAT WE OFFER

• Tuition Reimbursement

• Employee Referral Program

• Health and Life Insurance Benefit

• Free Shuttle Service from office to the center of Montego Bay

  • Free Shuttle Service from offcie to Lucea, Savanna-La-mar and Falmouth daily

 

• Leadership Program

• Paid Training

• Career Advancement Program

• Bonuses and incentives based on campaign

• Monthly Rewards and Recognition

• Opportunity to participate in Monthly Give Back Initiatives for the Community

• Monthly employee engagement activities

 

Ref: SALES LEADERS & ASSISTANT TRAINERS
Apply Now

Etech Global Services LLC

Etech Global Services LLC

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