Recruiter & Senior HR Generalist (Separate Positions)

We are looking for a Recruiter and a Senior Human Resource Generalist with extensive experience and a proven record of effectively fulfilling their capacity.

Contax360 BPO Solutions, a leading global contact center solutions provider and a dynamic, focused and upwardly mobile organization;  seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay Office:

POSITION I: RECRUITER

Job Summary:

We are looking for a Recruiter with full-cycle recruiting experience, from sourcing and attracting candidates to interviewing and hiring candidates. The incumbent will also be required to carry out other Human Resources functions.

Key Responsibilities:

• Collaborate with hiring managers to understand staffing needs and requirements.
• Source, attract, and assess top talent through various channels and interviews.
• Manage the full recruiting cycle, from initial contact to onboarding.
• Stay updated on recruiting trends and create job advertisements in digital and print media.
• Coordinate with external partners for pre-employment processes and spearhead onboarding sessions.
• Maintain candidate pools, assist with the Application Tracking System, and support HR and other departments as needed.
• Liaise with external partners via telephone and email to ensure successful and timely completion of pre-employment processes such as; reference checks and police records (fingerprinting)
• Performs other duties as assigned

Qualifications and Experience:

• Proficient with HR databases, ATS, CMS, and HRIS/HRMS systems.
• Strong computer skills, including Word, Excel, Outlook, and internet applications.
• Excellent written and verbal communication skills in English with proper grammar.
• Good time management, listening skills, and a proactive approach.
• Strong problem-solving abilities and strict adherence to confidentiality standards.
• Ability to follow processes, procedures, and guidelines efficiently.
• NTCVET Level 3 or higher, with an Associate or Bachelor's degree preferred and at least 2 years of experience in a fast-paced environment.

POSITION II: SENIOR HUMAN RESOURCES GENERALIST

Job Summary:

This position carries out responsibilities in the following functional areas: benefits administration, employee relations, training, performance management, recruitment, employee relations among others.

Key Responsibilities:

• Manage employee relations to include grievance and disciplinary procedures.
• Utilize people analytics and reporting techniques to improve business processes.
• Participate in the development or improvement of people/performance management processes.
• Recommends and or implements employee recognition programmes
• Assist with the full cycle recruitment and selection process.
• Prepare and post job advertisements to the relevant platforms.
• Plan and conduct new hire orientation to foster knowledge, compliance and positive attitude towards company goals.
• Assist with preparing contracts and other employment documents.
• Assist with the planning and development of training initiatives when needed.
• Obtain feedback and prepare reports as needed.
• Respond to queries involving policies, procedures and programmes.
• Participate in developing department goals, objectives, systems and policies.
• Monitor and maintain employee records.
• Perform other duties as may be required.

Qualifications and Experience:

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• At least three years of experience as an HR professional.
• Proficient in principles and application of HR management, industrial relations, and Jamaican labour laws.
• Skilled in Microsoft Word, Excel, and PowerPoint, with strong supervisory and motivational abilities.
• Excellent teamwork, interpersonal, customer service, and negotiation skills.
• Strong analytical, problem-solving, planning, and coordinating abilities.
• Able to work under pressure, independently, and demonstrate tact, confidentiality, and professionalism.

WHAT WE OFFER:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programs: Staff Parties, Karaoke, Birthday club, Health & Wellness Club, etc.

Only short-listed applicants will be contacted.

 All applicants must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.