Site Concierge

Site Concierge • Track all client/visitor travel on site itinerary • Make hotel and Club Mobay reservations for visitors as requested • Arrange for airport/hotel/site pick-ups and drop-offs as needed • Coordinate multiple transportation vendors for office needs (visitors and staff)

 Job Description

Key responsibilities and Accountabilities

(may perform other duties as requested not specifically addressed in this document)

• Track all client/visitor travel on site itinerary
• Make hotel and Club Mobay reservations for visitors as requested
• Arrange for airport/hotel/site pick-ups and drop-offs as needed
• Coordinate multiple transportation vendors for office needs (visitors and staff)
• Maintain business relationships with local vendors in hotel, restaurant, transportation, and excursion services
• Working with other operations support to take care of client/visitor onsite needs/requests
• Oversee bus schedules, routes and bus capacity on each route for service efficiency.
• Monitor and report issues relating to all service routes.
• Create and update policies and guidelines relating to staff transportation.
• Ensure staff and drivers are compliant to company policies and guidelines relating to staff transportation.
• Prepare weekly reports to reflect actual service and bus capacity levels in comparison to set schedules and expected capacity.
• Monitor the Bus Hotline numbers, ensuring that all issues and queries are responded to in a timely manner.
• Complete dispatch reports to be reconciled with vendor invoices.
• Any other tasks as assigned by the Executive Assistant or the VP of Operations.

Additional Job Description