Processing Manager

The Processing Manager manages the day-to-day operations of the Processing Department to achieve productivity and clear floor targets, ensuring mail is processed to service standards and within budget.

Job Opportunity

Processing Manager

Division:  Operations

Department:  Processing

Reports To:  General Manager Operations

Position Scope:

The Processing Manager manages the day-to-day operations of the Processing Department to achieve productivity and clear floor targets, ensuring mail is processed to service standards and within budget.

Key Duties And Responsibilities:

•            Manages the day-to-day operations of the Processing Department

•          Ensures that mail is processed to service standards and within budget

• Ensures the achievement and maintenance of consistent clear floor in the mailroom in  accordance with quality standards

• Ensures zero transit time failure in Processing

• Ensures revenue protection policies and procedures are followed

• Optimizes operations in the Processing Department to continuously improve work flow and reduce waste and cost

• Ensures high standards of housekeeping are maintained in the processing area

• Directs, supports and motivates employees, recommending training and initiating intervention as required

• Establishes and sets employee performance standards then monitors and reviews  performance, taking corrective action as necessary including disciplinary action

• Follows HR policies and practices, and in particular good industrial relations practices, compliant with the collective bargaining process

• Implements and maintains control for documented policies and procedures

• Identifies relevant quality related training needs and works with the HR Division to execute same

• Gathers data and produces statistical reports on employee and department performance

• Ensures compliance with national and international standards and legislation for quality assurance in the Processing Department

• Monitors and ensures adherence to health and safety rules, regulations and guidelines

• Performs other related duties that may be required by the job function

   

  Education:

   

•  Bachelor of Science degree in Management/Operations/Logistics or a related field

   

  Experience: