Pool and Beach Manager Turks and Caicos

As a Pool and Beach Manager, you will be responsible developing and implementing strategies and services which meet the needs of guest, employees and owners.

Pool and Beach Manager - The Shore Club Turks and Caicos

Role Responsibilities

•  Develop and implement strategies for the pool and beach staff members.
•  Monitor status regularly and adjust strategies as appropriate.
•  Select qualified candidates.
•  Provide employees with the orientation and training needed to understand expectations and perform job responsibilities.
•  Communicate performance expectations and provide employees with on-going feedback.
•  Provide employees with the tools and environment they need to deliver superior guest service.
•  Provide employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
•  Develop and implement strategies and practices which support employee engagement.
•  Ensure that all pool/beach staff are fully and accurately trained in all aspects of their job to ensure they always deliver the highest level of service.
•  Direct and ensure standards are maintained.
•  Take personal responsibility and show initiative in work planning and problem-solving.
•  Show personal attention to guests’ unique needs, interests and expectations.
•  Keep informed and demonstrate job knowledge, following all job and service standards.
•  Provide genuine service through actions that display self-confidence, grace and courtesy to guests and colleagues.
•  Any other ad hoc duties or tasks as assigned or directed by management.
• Candidate Profile

Key Skills and Requirements

•  Excellent communication skills, both written and verbal.
•  Proficiency in Microsoft Word, Outlook and Excel.
•  Excellent attention to detail.
•  Must be an able-bodied swimmer.
•  Must be able to perform all duties within P&B.
•  Excellent leadership, interpersonal and communication skills.
•  Ability to work under pressure.
•  Possess a passion for delivering exceptional levels of guest service.
•  Ability to multitask and work under pressure to meet tight deadlines.
•  Thinks ahead and anticipates future challenges to ensure the organisation's requirements are met.
•  Extensive knowledge of the hotel, its facilities and services.
•  Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
•  Understand the reservations process including the role of the WRS, distribution channels and reservations flow.
•  Determine appropriate staffing levels based on forecasted revenue and anticipated business and create staffing schedules which optimize the balance between desired profitability, guest demands and employee desires
•  Understand how P&L is prepared and the line items impacted by department and how to impact results.
•  Skill in developing and adhering to department budget.
•  Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
•  Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and action planning.

Physical Requirments

•  Must be able to lift 75 pounds or more.
•  Must be able to push carts weighing 250 pounds or more.
•  Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
•  Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
•  Must be able to stand and exert well-paced mobility for up to 5 hours in length.
•  Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
•  Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
•  Requires manual dexterity to use and operate all necessary equipment.