People Experience Executive St. James & St. Ann

Candidates should possess excellent customer service skills with a proven track record of building and sustaining good business relationships.

A Little About Us

The Guardsman Group stands on over 40 years of experience, unmatched technical capabilities and the unwavering belief in the right of safety for all. Each and every day, our matchless range of services puts Guardsman in the lives of people in every corner of Jamaica and throughout the Caribbean. We've pioneered technologies and perfected procedures to give our customers the best solutions for their homes and businesses. As we enter another decade, we continue to be the industry leader. Today, Guardsman consists of 13 companies and over seven thousand talented staffers who are proud to call themselves a Guardsman.

What You'll Be Doing

• Provide first-level contact with employees and provide the necessary assistance and support to resolve employee issues.
• Coordinate, track and document employee problems in a timely manner from end-to-end.
• Escalate unresolved issues to the next level of support.
• Provide key insight into employee feedback to Management. 
• Handle the onboarding process of new employees and provide support throughout the probationary period.
• Provide recommendations, direction and guidance to the company’s internal communication strategy. This includes providing input on topics which require explanation and awareness through mass communication channels.
• Provide recommendations on how internal processes can be optimized or revamped to improve employee experiences.
• Provide support to Management and the Marketing Department to develop activities which will enhance employee morale.   
• Utilize the required application to accurately input data and track employee issues.
• Compile all necessary departmental reports.  

A Little Bit About You

• Excellent Customer Service Skills
• Excellent Written and oral communication
• Computer literate with knowledge of Microsoft Office Applications
• Self-motivated and possess ability to work on own initiative
• Have natural passion and disposition for customer service

Minimum Qualifications

• Minimum of 3 years’ experience in Customer Service
• Associate or Bachelor’s Degree in Business Management, Marketing, Customer Service or Human Resource Management.

We thank all respondents for their interest, however, only shortlisted applicants will be contacted.