Parts & Service Sales Manager

Parts & Service Sales Manager

A leading distributor of heavy equipment and machine lubricants, located in Kingston, is seeking a highly motivated and experienced Parts and Service Sales Manager to join their dynamic team. If you have a strong background in sales, customer service, and team leadership, and are passionate about driving business growth, we want to hear from you!

Position Objective:

To plan, coordinate, and control all activities within the Parts & Service Sales Department, ensuring the achievement of company business objectives.

Key Responsibilities:

• Develop and implement strategic sales and marketing plans to meet departmental goals.
• Maintain strong relationships with heavy equipment suppliers and key customers.
• Evaluate and recommend Parts & Service projects, ensuring alignment with company objectives.
• Monitor and analyze sales activities, trends, and results, providing actionable recommendations.
• Supervise and mentor a team of sales professionals, setting performance targets and providing feedback.
• Ensure the efficient and lawful execution of all sales activities, including documentation and online forms.
• Promote cross-selling opportunities and maintain pre-sales and post-sales relationships with customers.
• Address customer complaints and coordinate solutions with relevant parties.
• Administer sales commissions and prepare reports on goal achievement.
• Participate in supplier, staff, and management meetings as required.
• Ensure compliance with company policies, procedures, and ethical standards.
• Promote a safe and high-performance work environment.

Qualifications:

• Academic Background: Master’s degree in Business or Engineering.
• Experience: 3-5 years of experience in a leadership role within the Parts and Service or Products field. Knowledge of commercial and customer service processes is essential.
• Languages: Intermediate proficiency in English (comprehension and basic oral communication) for effective communication with corporate and other dealers.
• Skills: Strong leadership, negotiation, and problem-solving skills. Ability to manage conflict and drive team performance.
• Creativity & Innovation: Ability to generate new ideas and explore concepts that add value to the organization.

Key Competencies:

• Team leadership and coordination.
• Strategic planning and budget management.
• Customer relationship management.
• Analytical and reporting skills.
• Strong communication and interpersonal skills.