Recovery Technician

Position Responsibilities

Key Responsibilities

Brief Description of Duties

Process Financial Documents

• Process payments in accordance with established Company Guidelines
• Enter, authorize and sign off claim payments within your Limits of Authority
• Review payments for accuracy and remit to the respective recipient(s) with the signing of the appropriate discharge/receipt.

• Update reserves on system and if necessary close files to facilitate accurate reporting to ensure that, the relevant reserves reflect the Company’s potential liability for each claim.
• Arrange refund recovery cheque
• Arrange cheque packages for Insurance companies
• Prepare recovery packages for insurance companies
• Filing of recovery documents and files

Subrogation Processing

• Entering recoveries information on the system
• Review new recovery claims, collect and verify documents received for accuracy and completeness and request/obtain essential information
• Engage Claims team on outstanding documents
• Update TP insurance companies’ list of claims against Beacon and circulate
• Update and dispatch lists of outstanding claims against TP insurance companies
• Determine liability and negotiate settlement
• Refer matters to Legal team where necessary

Customer Support

• Assist Insurance companies, agents, brokers and client with queries
• Inform clients, brokers and agents that the recovery process has started and keep customer updated
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and Company guidelines
• Manage any complaints associated with a claim in accordance with CX Guidelines
• Ensure compliance with legal and industry regulatory requirements and customer quality standards set by the Company.