To provide parts sales assistance and service to internal and retail customers regarding parts and accessories in an efficient and effective manner, while maintaining a high level of customer service at all times.

RESPONSIBILITIES

 Responsible for all parts sales transactions to internal and external customers.

 To manage all methods of communication for queries and requests eg. email/telephone etc.

 To greet all customers promptly and courteously and assist them in identifying their parts and accessory needs and any complimentary/associated parts.

 Prepare quotations and estimates for parts and accessories as requested.

 Responsible for entering Special Order requests.

 Collection of any outstanding customer payments.( pertains to charge accounts)

 Assist in the resolution of customer complaints and concerns to their satisfaction.

 Ensure the sale of all special orders within the specified time frame in the SOR policy.

 Expeditiously handle all parts returns and credits.

 Record all lost sales in the DMS.

 To participate in all stock counts and cycle count activities.

 Cooperate with Service department personnel to expedite vehicle repairs. Especially in the area of the pre-picking of parts.

 To ensure that the work areas and counters are clean and uncluttered and assist where necessary in setting up merchandising displays.

 Comply with all company policies and procedures.

 To perform any duties which may or may not be related to the above as requested by the Manager.

JOB STANDARDS

 Efficient and accurate use of the parts catalogue systems.

 Good working knowledge of the products.

 Excellent customer relations skills.

 Accuracy in checking and recording data.

 Good literacy and numeracy skills.

 Accuracy in the checking of all items and detailing all relevant information.

 Good communication skills in listening to the customers and defining their problems.

 Ability to prioritise daily tasks in order of urgency.

 Initiative in the performance of daily job-related tasks.

 Timeliness in the presentation of any data as requested by the Manager.

 Timeliness in following up and resolving customers’ queries and concerns.

SKILL REQUIREMENTS

Minimum 5 CXC passes 

Minimum of 6 units of CAPE passes

 Minimum of two years experience in automotive sales

To be considered for this position you will need to;

• have experience within automotive wholesale or dealership
• interpersonal skills are an asset
• communicate clearly and accurately to Sales and General Manager