Optical Laboratory Assistant -Montego Bay

The Optical Laboratory Assistant works closely with the Laboratory Technicians and Supplies Assistant but reports directly to the Supply Chain & Logistics Manager.

Position Description

The Optical Laboratory Assistant works closely with the Laboratory Technicians and Supplies Assistant but reports directly to the Supply Chain & Logistics Manager. The Optical Lab Assistant ensures efficiency in all areas assigned and ensures that sufficient stock is available at all times. The Optical Lab Assistant contributes extensively to the overall success of the department and sales of all branches, by providing exceptional support to the team.

Responsibilities

To at all times be guided by our PEC ‘CORE’ values and maintaining our Mission of providing the best quality at an affordable cost. Wi a Team

• Receiving and tagging all frames and cases on Acuitas.
• Sorting and transferring all frames to the other branches.
• Overseeing quality control throughout the transfer process and assisting in organization of goods in the department.
• Assist with the fitting up of glasses
• Updating eye drops in the systems by using First in, First out (FIFO) method.
• Conducting Optical Supplies (OS) inventory count and sort goods, receive items on system within reasonable timeline and /or as required.
• Assisting with ordering and distributions of monthly consumables to all locations.
• Checking and submitting invoices to the accounts department for payment.
• Updating the Supply Chain Manager on the status of goods and tasks assigned.
• Strong ability to work independently.
• Having a strong good communication and interpersonal relationship towards all staff and managers.
• Demonstrate overall supervision and responsibility for the work of the Optical Laboratory.
• Daily demonstrates examples of teamwork to other staff members working in the laboratory.
• Running other work related errands when the needs arises.

Required Knowledge, Skills, and Abilities 

• Attention to details and possess strong organizational skills; 
• Self-starter who is able to work efficiently and independently; 
• Possess a strong character as well as integrity; 
• Possess a calm and patient nature; to work in a fast paced environment
• Enjoy the opportunity for new challenges and growth; 
• Excellent demonstration of interpersonal skills and self-assurance; readily contributing to a team environment, supporting camaraderie, respect, and professionalism; 
• Excellent verbal and written communication skills, particularly with stakeholders and patients, able to interpret charts appropriately; 
• Demonstration of excellent technical skills; neat handwriting, skilled in charting, easily able to learn optometric software; 
• Good working knowledge of optical equipment; 
• Demonstration of good skills in problem-solving and troubleshooting.

Policies and Procedures

• All employees are expected to abide by all policies and procedures of Professional Eye Care.
• Non-compliance with policies and procedures can lead to corrective action.

Education and Experience

Education and Experience

• High School Diploma
• Vocational training an asset
• 2+ Years in a similar capacity.
• Optical terminology and or previous optical experience preferred.

Licensure/Certification

• Not required

Work Environment

• While performing the responsibilities of this position, the employee is exposed to an office environment with a fairly quiet noise level, while interacting with a broad age-range of patients, clientele (infants to senior adults), and staff members.

Communication and Evaluation

• Because we appreciate our staff and patients, PEC promotes an environment that fosters growth, teamwork and opportunity for advancement. While open and professional feedback is encouraged, PEC conducts regular performance evaluations with each employee. Performance in each area listed in this position description will be evaluated considering four key factors in conjunction with the Core Values as stated in the Staff Handbook, as they relate to the essential functions of this position.

 The four factors are:

Patient/Customer Satisfaction (P)

• How well the patient is served and the patient's satisfaction of service.

Quality (Q)

• The level of excellence at which the work is performed.

Teamwork/Positive Work Environment (W)

• Positive contribution to the team environment.

Financial (F)

• Carries out responsibilities in a fiscally responsible manner, considering the financial impact of the company.

 Conclusion

• This position description is intended to convey information essential to understanding the scope of the position, the general nature and level of work performed by the employee within this position, and the desired outcomes as a result of the employee’s performance. However, this position description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. In an effort to continually provide excellent customer care, the employee may be assigned responsibilities not specifically listed in this position description.