Operations Support Officer

As an Operations Support Officer, you will provide efficient support to JNMS's distribution network, processing money transfer and bill payment transactions.

Job Title: Operations Support Officer

Company: JNMS
Location: Downtown, Kingston, Jamaica
Employment Type: 2 YR Contract (Renewable), Full-time
Working Hours: Shift system, Mondays – Saturdays and public holidays, anytime between 3 am – 7 pm

We are The Jamaica National Group Limited, representing a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

As an Operations Support Officer, you will provide efficient support to JNMS's distribution network, processing money transfer and bill payment transactions. Your role is crucial in ensuring seamless operations, addressing customer queries, and maintaining compliance with our policies and procedures.

Key Responsibilities:

1. Money Transfer & Bill Payment
• Support the entire distribution network.
• Reinstate transactions for amendments, disbursements, or refunds.
• Review and release suspended transactions.
• Process single, corporate bulk payments & third-party bank transfers.
• Handle general and customer-specific queries.
• Liaise with other departments and external partners.
2. Administration
• Reduce the volume of undisbursed transactions monthly.
• Ensure completion and filing of source documents as per guidelines.
• Prepare customer transaction reports within 3 business days.
• Adhere to JNMS policies, procedures, and industry best practices.
• Handle special tasks within communicated SLA.
3. Reconciliation
• Reconcile all money transfer and bill payment activities for audit purposes.

Requirements:

• Undergraduate degree (BSc or BBA) in Business Administration or a related field.
• Flexible and a team player.
• Excellent communication skills.

What's in it for you:

• Opportunity to be a key player in the operations of a leading financial service provider.
• Professional growth and development.

How to Apply: Submit your application by July 3, 2024.