General Manager

The General Manager is responsible for overseeing the overall operations, sales, and profitability of the hardware business

Job Description: Hardware General Manager

Position Overview

The General Manager is responsible for overseeing the overall operations, sales, and profitability of a hardware business. This role involves strategic planning, staff management, inventory control, vendor relations, and customer service to ensure smooth day-to-day operations and long-term growth.

Key Responsibilities

1. Operations Management

• Oversee daily store operations, ensuring efficiency and productivity.
• Develop and implement business strategies to improve sales and customer satisfaction.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Monitor and analyze market trends to stay competitive.

2. Sales & Business Development

• Set and achieve sales targets to drive revenue growth.
• Develop marketing strategies and promotional campaigns.
• Build and maintain relationships with contractors, builders, and regular customers.
• Identify new business opportunities and partnerships.

3. Staff Management & Leadership

• Hire, train, and manage store staff to maintain high performance and customer service standards.
• Develop employee schedules and ensure adequate staffing levels.
• Conduct performance evaluations and provide coaching or disciplinary actions as needed.
• Foster a positive and productive work environment.

4. Financial Management

• Monitor sales performance, expenses, and overall store profitability.
• Prepare budgets and financial reports for senior management.
• Implement cost-saving strategies without compromising quality or service.
• Manage cash flow, pricing strategies, and discount policies.

5. Customer Service & Satisfaction

• Ensure a high level of customer service by training staff and addressing customer concerns.
• Handle escalated customer complaints professionally and efficiently.
• Implement customer loyalty programs and feedback systems.

Qualifications & Skills

Education & Experience:

• Diploma in Business Management, Retail Management, or a related field (preferred).
• 10+ years of experience in retail management, preferably in hardware, construction, or home improvement industries.
• Proven track record in sales and business development.

Key Skills:

• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Good knowledge of hardware products, tools, and building materials.
• Financial and budgeting expertise.
• Strong problem-solving and decision-making skills.
• Customer-focused with strong interpersonal skills.
• Proficiency in inventory management software and retail POS systems.

Work Environment & Schedule

• Full-time with holiday shifts.
• Role may require travel for supplier meetings, store visits, or industry events.