Operations Manager

Phase 3 Productions seeks an Operations Manager to lead resource allocation, team coordination, and equipment management for AV event production. This role ensures efficient, high-quality project delivery and requires strong leadership, budgeting, and problem-solving skills in a fast-paced setting.

About Us

Phase 3 Productions is Jamaica's premier video content and event production company, specializing in corporate events, live sports, and entertainment. Our services span creative design, video production, live streaming, LED screens, interactive displays, PA systems, staging, and lighting. We are dedicated to delivering high-quality production solutions that exceed our clients' expectations and showcase the best in Jamaican talent and innovation.

Job Summary

The Operations Manager will play a critical role in optimizing resource utilization and managing both personnel and equipment to ensure efficient and seamless production operations. This role involves coordinating with full-time staff and freelancers, planning resource allocation, and managing equipment to deliver high-quality events on time and within budget. Reporting to the executive team, the ideal candidate will be a proactive problem solver with expertise in logistics, event production, and team management.

Key Responsibilities

• Resource Allocation: Oversee and coordinate the scheduling and assignment of full-time staff and freelancers, ensuring efficient use of personnel based on project needs and availability.
• Equipment Management: Manage the inventory and deployment of all AV equipment, ensuring equipment readiness and optimal utilization across events.
• Project Coordination: Work closely with the production team to plan and execute events, ensuring technical and resource requirements (video, audio, lighting, staging) meet client specifications and safety standards.
• Budget and Cost Control: Develop and monitor project budgets, optimizing the use of resources to control costs while maintaining high-quality standards.
• Team Leadership: Lead, support, and mentor a team of technicians, creating a positive and productive work environment while overseeing senior technicians in on-site leadership roles.
• Vendor and Client Relationship Management: Collaborate with clients and external vendors to understand requirements, manage expectations, and ensure smooth project execution.
• Process Improvement: Continuously assess operational processes to identify areas for improvement, streamline workflows, and enhance resource efficiency.
• Health & Safety Compliance: Ensure all operational activities comply with safety regulations and industry best practices.

Qualifications

• Bachelor’s degree in Operations Management, Business Administration, Event Management, or a related field.
• 5+ years of experience in operations or project management within event production or AV services.
• Proven experience in resource planning, including scheduling and coordinating personnel and equipment for events.
• Strong understanding of AV equipment, event logistics, and technical production processes.
• Excellent budgeting and financial management skills.
• Strong leadership and communication skills with a collaborative approach to team management.
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving project requirements.

Additional Information

This role is ideal for a resourceful, strategic thinker with a commitment to excellence and a passion for efficient, high-quality event production. Phase 3 Productions offers a collaborative work environment and the opportunity to contribute to some of Jamaica’s most prestigious events.