Operations Manager

The Operations Manager’s key responsibilities will include overseeing daily operations, optimizing processes, managing resources, ensuring quality control, developing strategies, and leading teams to achieve organizational goals.

 Operations Manager Responsibilities

• Managing day-to-day operations.
• Incorporating new technologies, operating systems, and business processes when necessary.
• Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
• Analyzing data and trends to identify opportunities for process improvement and cost savings.
• Developing and maintaining good relationships with tour operator and attraction partners.
• Negotiating contracts with attractions to obtain the best tour pricing.
• Performing quality assurance controls to ensure the company’s services meet customer expectations.
• Developing ways to increase the quality of customer service and increase customer satisfaction.
• Optimizing workflows and processes to save time and money.
• Overseeing staffing plans and supervising, hiring, and training new employees.
• Reporting on operational efficiency and quality standards.
• Using strong communication skills to foster a culture of innovation and productivity in the workplace.
• Keeping up-to-date with industry trends and best practices.
• Creating and managing conflict-resolution programs and leading conflict-management practices.
• Assist with managing, coordinating and supervising the assignment, utilization, repair and replacement of fleet vehicles.

SKILLS AND COMPETENCIES

• Excellent management and leadership skills 
• Excellent management principles 
• Excellent verbal and written communication skills 
• Negotiation and problem-solving skills 
• Very strong organizational and attention to detail skills
• Good interpersonal and listening skills 
• Customer service and customer focus skills 
• Strong analytical skills 
•  Functions well under pressure and manages potentially stressful situations with tact and diplomacy.
• Microsoft Excel
• Excellent interpersonal skills 
• Excellent time management skills
• Strategic planning skills 

 EDUCATION AND QUALIFICATION

• BSc. Degree in Business Management or similar field.
• At least 2-3 years of proven success in an operations management role or similar capacity.
• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
• Proficient in conflict management and business negotiation processes.
• Knowledge of business productivity software and an aptitude for learning new applications.