Reports to: The Vice President of Operations

POSITION SUMMARY:

The General Manager’s primary responsibility is the successful operation of all aspects of a multi-faceted venue including restaurant, bar and gaming. The General Manager operates as the most senior manager in the property management team. The property team consists of but not limited to the Assistant General Manager, Bar Manager, Executive Chef, Dining Room Supervisor, Floor Managers, Accountant, Cost Controller, Security and Surveillance Manager, Marketing and Entertainment Manager.

FUNCTIONS AND RESPONSIBILITIES

• Responsible for maximizing revenue generation in the management of the revenue generating departments.
• Responsible for providing flawless customer service for the Gaming Operations.
• Responsible for providing the gaming customers with a level of product conducive to a four-star operation.
• Responsible for controlling labor and other operating cost to ensure that they are directly in line with gambling’s volume level.
• Spends considerable time in the operations MBWA (Management By Walking Around).
• Spends time with the customers identifying what is working and areas that need improvement.
• Responsible for providing the Vice President of Operations with recommendations to increase revenues, decrease costs while enhancing customer service levels.

• Develop, implement and monitor an operational business plan ensuring compliance with the goals and objectives of the Gaming Lounge and Restaurant as well as ownership.
• Works closely with the Vice President of Operations to consistently improve the performance, quality and profitability for gaming related activities.

• Mentors, consults and gives direction to the management of the gaming divisions to instill the spirit of teamwork, communications and planning.

• Establishes a management philosophy that encourages teamwork, planning, effective communication, responsibility and accountability.
• Manage direct reports in a positive manner, offering them direction, guidance and mentorship to assist them in their professional growth.
• Works closely with the Vice President of Operations and Director of Marketing in developing strategies to accomplish the provision of the Gaming Lounge designed to expand customer attendance and increase profits.
• Develop, implement and monitor the budget for the operational departments.
• Structure operating departments, establish departmental goals and objectives, enforce organizational policies and procedures and ensure operational compliance with agency directives.
• Initiate, prepare, review and comment on special operational reports and present to the CEO and Vice President of Operations committees, organizations and other entities as necessary.

• Identify training needs, establish contracts with service providers and provide training opportunities.
• Consult with the Chief Operating Officer in the planning and accomplishment of future expansion needs based upon existing capital infrastructure, projected future needs and the availability of enterprise resources.
• Establish internal operating procedures and additional safeguards as necessary to protect the Company’s assets, customers, employees and the property as a whole.
• Ensure the effective and timely transfer of Gaming Lounge resources to banks.
• Establish and maintain effective business relationships with creditors and local business merchants and customers.
• Establish gaming format, hours of operation and prize payment schedules.
• Prepare financial reports for the operational departments and present to the Executive Team when applicable.
• Maintains accountability for the performance and evaluation of departmental managers.
• Perform additional duties and responsibilities as necessary or assigned