Excellent Written & Verbal Communication Can work Independently and as a Team Player
We are growing and we need you!!
Job Description
Extremely compassionate
Handle incoming calls
Handle bill payments
• Collecting customer information and analyzing customer needs.
Candidate must be able to multitask, display activate listening skills. Resolve customers issues in a timely manner.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Clear and Effective communication skills in English including active listening and conversational skills.
• Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.
• Effective Organizational Skills
• Computer proficiency skills with a minimum 25 WPM typing speed
Requirements
• A minimum of 3 CXC subjects including English is required with a minimum of 6 months call center experience.
• No CXC a minimum of 6 months to 1 year Call Center experience is needed in Customer Service
• Candidate must be computer literate.
• Candidates must possess a Valid ID, TRN, and NIS.
• Candidate must be 18 years or older to be considered.
• Flexible to work any assigned Shift any day of the week including weekends and public holidays.
• HEART/NTA Customer Service Certificate is accepted.
• Problem solving skills- ability to access and research multiple sources of data.
WHAT WE OFFER
• Tuition Reimbursement
• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service from office to the center of Montego Bay
• Leadership Program
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition
• Opportunity to participate in Monthly Give Back Initiatives for the Community
• Monthly employee engagement activities
For onsite interviews, whatsapp your full name to 876-318-1326 to register, After doing the application.