Onsite Job Fair- Customer Service Agents

Excellent Written & Verbal Communication Can work Independently and as a Team Player

We are growing and we need you!!

Job Description

Extremely compassionate
Ability to handle and support very grieving/emotional callers

• Collecting customer information and analyzing customer needs.

Candidate must be able to multitask, display activate listening skills. Resolve customers issues in a timely manner.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

• Clear and Effective communication skills in English including active listening and conversational skills.

• Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.

• Effective Organizational Skills

• Computer proficiency skills with a minimum 25 WPM typing speed
 
Requirements
 
• A minimum of 3 CXC subjects including English is required with a minimum of 6 months call center experience.
• No CXC a minimum of 6 months to 1 year Call Center experience is needed in Customer Service
• Candidate must be computer literate.
• Candidates must possess a Valid ID, TRN, and NIS.
• Candidate must be 18 years or older to be considered.
• Flexible to work any assigned Shift any day of the week including weekends and public holidays.
• HEART/NTA Customer Service Certificate is accepted.
• Problem solving skills- ability to access and research multiple sources of data.
 
WHAT WE OFFER
 
• Tuition Reimbursement
• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service from office to the center of Montego Bay
• Leadership Program
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition
• Opportunity to participate in Monthly Give Back Initiatives for the Community
• Monthly employee engagement activities

For onsite  interviews, whatsapp your full name to 876-318-1326 to register, After doing the application.