Collection Agent - Montego Bay (WALK-IN) - ONSITE

We are seeking Collection Agent to join our team!

Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Check out our Youtube video:

https://youtu.be/AsPjX-5uyQQ

Responsibilities:

• Identify and notify customers of overdue energy bills.
• Process payments received and accurately update customer accounts.
• Advise customers on outstanding balances and follow up persistently to ensure timely payments.
• Initiate service disconnection or legal proceedings for non-payment.
• Maintain detailed and accurate records of customer interactions and account statuses.
• Proactively address and resolve customer issues, complaints, and queries.
• Offer clear, empathetic solutions to customers, working collaboratively to achieve beneficial outcomes for both the customer and the energy company.

Requirements:

• Previous experience in collections
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• A bonus would be to have experience working in the energy/utility business or common knowledge of how they operate
• Comfortable with negotiating
• Able to stay calm and lead a conversation
• Computer proficiency, able to comfortably navigate multiple systems (including telephony, online video meeting rooms, and a chat platform, used to ask for and receive internal support)
• 1-2 years hard collections (call center) preferred

Qualification:

• High school diploma or equivalent required 

• Post Secondary education is considered an asset.

We value our employees by providing:

• Competitive salaries
• Employee Recognition program
• Great earning potential
• Paid training
• Career advancement opportunities
• Health Insurance
• Employee referral program
• Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.