Onsite-Call Center, Customer Service, Sales

Agents receives calls from customers, they will assist them by providing appropriate assistance/help which may include (but not limited to, General Inquiries, Upgrade/Downsize/Cancellation, Adjust Delivery Schedules, makes the appropriate recommendations for customers, Update Customer Profile.

We are growing and we need you!!

In order to make it easy for our team to contact you, could you submit this application on journeyfront

 https://app.journeyfront.com/?sr=765b03f5-e7ae-11ee-a99a-0effc46ca69f

You can copy the link in a browser to access as well

You are required to do Drug Screening onsite

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

• Clear and Effective communication skills in English including active listening and conversational skills.

• Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.

 • Effective Organizational Skills

• Computer proficiency skills with a minimum 30 WPM typing speed

Requirements

• A minimum of 3 CXC subjects including English is required with a minimum of 6 months call center experience.

• No CXC a minimum of 6 months - 1 year Call Center experience is needed in customer service Voice.

• Candidate must be computer literate.

• Candidates must possess a Valid ID, TRN, and NIS.

• Candidate must be 18 years or older to be considered.

• Flexible to work any assigned Shift any day of the week including weekends and public holidays.

• HEART/NTA Customer Service Certificate is accepted.

• Problem solving skills- ability to access and research multiple sources of data.

WHAT WE OFFER

• Tuition Reimbursement

• Employee Referral Program

• Health and Life Insurance Benefit

• Free Shuttle Service from office to the center of Montego Bay

• Leadership Program

• Paid Training

• Career Advancement Program

• Bonuses and incentives based on campaign

• Monthly Rewards and Recognition

• Opportunity to participate in Monthly Give Back Initiatives for the Community

• Monthly employee engagement activities

Whatsapp your full name contact number to register for an interview after completing the application to 876-318-1326.

Please take the following documents to the interview:-

1 Passport size picture

Updated Resume

NIS, TRN, ID

NCB or Scotia Banking details

Certificates and Qualifications

We are located at:-

Suite A101-104, Cazoumar Freezone,

1-3 Pimento Way, Freeport,

Montego Bay, St. James, Jamaica