MB Roadside Assistance Specialist (Montego Bay Onsite Position)

Roadside Assistance Gamechangers Needed! The Concentrix family is growing, and we want YOU to be part of our NEW campaign......

Concentrix is a BIG DEAL!!

Join our exciting team of exciting Game Changers!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

All CNX Gamechangers Benefit From:

• Competitive salary.
• Health and Life Insurance Premium.
• Transportation service.
• Marriage & paternity leave.
• Weekly lunch subsidy.
• Onsite nurse.
• Paid referral program.
• Feminine Benefits.
• Employee Assistance Program.
• Career development & growth opportunities.
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties.
• Wide list of reward and recognition programs.

Job Requirements:

 Strong positive customer service orientated.  

• Excellent computer navigation skills.
• Excellent listening skills with the ability to acknowledge customer issues.   
• Ability to multitask (i.e., speaking, listening, entering, and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer).  
• Ability to comprehend information quickly and educate customers with clear and concise delivery.   
• Strong oral and written communication skills. (Fluency, Inflection, Coherence).   
• Great attitude and passion to assist customers.  
• Strong work ethic (i.e., good attendance, team player, passionate about meeting performance expectations).  
• Ability to demonstrate patience in all customer contact situations.  
• Adapts well to constant change.  
• Capable to work in a structured work environment including adhering to scheduled breaks/lunch times.
• Flexibility/adaptability.  
• Maximize opportunity to build rapport with the customer. 
• Basic to moderate computer skills. 
• Strong problem solvingskills. 
• Empathy awareness. 
• Able to show empathy while acting with urgency. 
• Show acknowledgment. 

We require that you have:

• Minimum High School Diploma and related work experience.
• Minimum 6 months to 1-year experience (not limited to BPO).
• Excellent verbal and written communication skills.
• Good customer focus and adaptability to different personality types.
• Great problem-solving skills.
• Great listening and conversational skills.
• Detail Orientated..
• Flexibility to work any shift within a 24-hour period, including day and/or night hours & weekends including holidays. 
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 25 wpm with 90% accuracy.
• Basic computer navigation skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint, 
• Ability to work with difficult customers in difficult situations,
• Solid customer service attitude, self-motivation, and critical-thinking ability,
• Comfortable working independently or in a team,
• Ability to maintain confidential information,
• Empathetic Skills,
• Strong time management and organizational skills,

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different...