Cancel
This job is expired
Apply Now
Night Manager
Hedonism II
- Hanover / Westmoreland
- Negotiable
- Permanent full-time
- Updated 29/01/2025
- HR
CORE FUNCTIONS The Night Manager has responsibility for the constant security and safety of the company’s assets, guests, staff and their belongings. S/He is responsible for the smooth and safe operation of the resort during the overnight shift.
DUTIES & RESPONSIBILITIES
• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Assist guests and employees during emergency situations
• Undertake proper and effective responses to all security and safety related incidents
• An eye for details
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
o Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them.
2
• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
• Assist guests with their luggage, be a point of contact for our guests, and other responsibilities to ensure all requirements are met during our guests stay.
• Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Must be able to perform the full night audit if needed.
• Oversee preparation of daily summary reports.
• Should Show Initiative, Problem Solving, Staff Training, Team Leading.
• Be aware and able to enforce all fire-life-safety procedures.
• Remain current in all updates with regards to new procedures and training.
• Report any suspicious persons, activities and/or hazardous conditions to the Security department.
• Perform any other related duties as may be assigned from time to time
Ref: Night Manager
Apply Now
Similar Jobs for you
Show More