As a Network Engineer at SynCon Technologies Ltd., you will play a foundational role in supporting, maintaining, and optimizing our network infrastructure to ensure seamless configuring, connectivity and reliable operations for our clientele.
JOB OBJECTIVE
As a Network Engineer at Syncon Technologies Ltd., you will play a foundational role in supporting, maintaining, and optimizing our network infrastructure to ensure seamless configuring, connectivity and reliable operations for our clientele.
ESSENTIAL RESPONSIBILITIES AND ACCOUNTABILITIES
- Troubleshoot and resolve technical problems as determined by the Team Lead
- Proactively address incidents and fulfil requests as instructed
- Offer specialized technical knowledge in network-related matters to support network system requirements as determined by the Team Lead
- Oversee incidents and address requests within a specified technology domain, as directed by the Team Lead
- Assist with the evaluation of new hardware units and software products through testing
- Elevate service or project issues to a higher level of authority when they cannot be resolved within the established service level agreements
- Develop and maintain documentation regarding network design and configuration
- Engage in courses, workshops, conferences (whether virtual or in-person), and peruse professional publications to keep abreast of current innovations and trends in networked systems
- Conduct ad-hoc knowledge-sharing sessions for customer implementations when requested
EXPERIENCE AND EDUCATIONAL REQUIREMENTS
- BSc. in Information Technology, Engineering or related discipline from an accredited tertiary institution
- A minimum of three (3) years of progressive experience in a comparable service support role within the Information Technology field
- Valid CCNA Certificate
- Additional IT certifications, such as Cisco CCNA, CCNP, Fortinet, Microsoft MTA, or their equivalents, would be considered an asset
SKILLS & COMPETENCIES
- Possesses a solid understanding of LAN and WAN structures
- Demonstrates a strong understanding of the infrastructure needs and components essential for network configurations
- Proficient in network protocols and the use of diagnostic tools
- Capable of conveying technical information clearly to users across all proficiency levels
- Self-driven with the capability to operate efficiently with minimal oversight
- Possesses a keen interest in continuous learning and staying updated with emerging technologies
- Thrives and remains productive in a dynamic and evolving work environment
- Aptitude for collaborating closely with customers and sustaining professional relationships
- Dedicated to providing exceptional customer service
- Possesses robust problem-solving abilities
We thank all interested applicants, however, we will only be contacting shortlisted candidates. If you're interested in joining our team, you may submit your application with a current copy of your CV by Friday, October 18, 2024. All the best!