Multiple On-Site Positions Available
Contax 360 BPO Solutions
- Hanover / St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 16/01/2025
Join our dynamic and expanding team of top-tier contact service professionals! We have a variety of exciting roles available, offering you the perfect opportunity to find your ideal fit. Don’t miss out—become a part of our thriving team today!
POSITION I: CUSTOMER SERVICE & (SOFT) SALES AGENT
Job Summary
Join a dynamic home essentials company as a Customer Service/Sales Agent. You’ll drive sales through inbound/outbound calls, pitch products, and provide excellent customer service in a tech-driven startup environment.
Responsibilities:
- Handle high-volume calls and schedule introductory calls.
- Engage with customers on social media, responding to inquiries.
- Work flexible hours, including nights and weekends as needed.
- Focus on B2C sales, bringing energy and persistence to customer interactions.
Requirements:
- 1+ year of call center or customer service experience.
- Strong sales mindset with excellent interpersonal skills.
- Proficient in computer tools and social media.
- 3 CSEC/CAPE or City & Guilds required; NVQJ/Associates Degree preferred; upselling/cross-selling experience is a plus.
Job Summary
The Collections Agent is responsible for negotiating and resolving overdue accounts while ensuring compliance with company policies and regulations.
Responsibilities:
- Contact customers about outstanding debts and ensure legislative compliance.
- Meet revenue targets, resolve disputes, and monitor delinquent accounts.
- Recommend actions for bad debts and perform additional duties as needed.
Requirements:
- Strong technical, communication, negotiation, and interpersonal skills.
- Goal-oriented and dependable.
- 3 CXCs, including English Language
- 1+ year in customer service, with collections experience preferred.
Job Summary
The Sales Agent is responsible for generating sales by making outbound calls, scheduling appointments, and delivering excellent customer service. The role is with a pioneering company connecting customers to financial advisors.
Responsibilities:
- Make high-volume outbound calls to potential clients and schedule appointments for Onboarding Specialists.
- Follow scripts and work flexible hours (nights/weekends) as needed.
- Focus on outbound B2C sales and build relationships with clients.
Requirements
- 1+ year in call center and outbound sales
- Strong sales mentality, communication, and organizational skills.
- Proficient with computers and quick to learn new tools.
- 3 CSEC/CAPE or City & Guilds; NVQJ/Associates Degree preferred.
POSITION IV: SECURITY OFFICER
Job Summary
The Security Officer ensures a safe and secure environment for customers and employees by patrolling premises, monitoring surveillance, and enforcing security policies.
Responsibilities:
- Patrol property, monitor surveillance, and control access points.
- Report irregularities and ensure compliance with policies.
- Maintain security by monitoring entrances, preventing theft, and using detecting devices.
- Complete reports, maintain legal compliance, and contribute to team efforts.
Requirements:
- Minimum 1 year in a similar security role with strong listening and surveillance skills.
- Ability to follow procedures, provide excellent service, and exercise good judgment.
- Dependable, detail-oriented, and able to work under pressure.
- 3 CXC/GCE subjects (including English) or NCTVET Certificate; PSRA License required.
What We Offer:
- Paid training
- Free Health Insurance
- Free Life Insurance
- Daily Lunch Allowance
- Paid Holidays
- Shuttle service
- Competitive Salary
- Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.
All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.
