Membership and Knowledge Management Consultant

The Caribbean Society for Human Resource Professionals is looking for a consultant to manage the overall membership experience and our online presence.

Scope of Work: Membership and Knowledge Management Consultant

Organizational Overview
The Caribbean Society for Human Resource Professionals is a dynamic organization dedicated to advancing the world of work across the Caribbean region through professional development, consulting, and knowledge sharing. 

We provide solutions and access to industry-leading resources, coordinate learning and capacity-building events, and create opportunities to connect with fellow HR professionals throughout the Caribbean. We are committed to elevating HR standards and practices across the region and eventually across the globe. Our core values are Leadership, Opportunity, Unity, and Diversity.

Overview of Responsibilities

This consultancy role requires an experienced professional to manage the overall membership experience, ensure member engagement, and oversee knowledge management initiatives for the Caribbean Society for Human Resource Professionals. 

The consultant will be responsible for growing and retaining membership while maintaining effective communication channels across multiple platforms.

Key Deliverables

1. Membership 
•	Manage and enhance the overall membership experience to ensure high levels of engagement
•	Identify, recruit, and onboard new members to grow the organization's membership base
•	Build and maintain strong relationships with existing and prospective members
•	Monitor and manage membership platforms including WhatsApp groups and other communication channels
•	Provide proposals and recommendations to enhance member engagement
•	Develop strategies for membership growth and retention
•	Create initiatives to improve overall member experience

2. Digital Presence and Communication
•	Manage the organization's social media presence across all platforms
•	Oversee and maintain the organization's website and online presence
•	Develop and execute email communications and member newsletters
•	Ensure timely and effective member communication across all channels

3. Event and Education Management
•	Execute and manage the organization's annual conference
•	Develop and coordinate courses and training programs for members
•	Support knowledge-sharing initiatives and learning opportunities

Education & Expertise
•	Bachelor's degree in Marketing, Communications, Business Administration, or related field
•	Minimum of 3 years experience in membership management, social media management, or marketing
•	Event management experience is a significant asset

Technical Skills
•	Proficiency in social media management platforms
•	Experience with website content management systems
•	Strong understanding of digital marketing and communication tools
•	Proficient in email marketing platforms
•	Knowledge of WhatsApp business features and group management

Behavioral Competencies
•	Excellent relationship-building and maintenance capabilities
•	Strong sales and persuasion skills
•	Exceptional written and verbal communication skills
•	Proven ability to manage multiple projects simultaneously
•	Strong organizational and time management abilities
•	Creative problem-solving and strategic thinking

Performance Standards
•	Membership growth and retention rates
•	Member engagement and satisfaction levels
•	Quality and consistency of communications
•	Successful execution of events and training programs
•	Effectiveness of social media and digital presence
•	Timeliness and quality of proposals and recommendations

Consultancy Duration : 2 years
Compensation: JMD 200,000 per month