Medical Scheduler/Administrator

Medical Scheduler/Administrator

Are you a detail-oriented, professional, and customer-focused individual who desires to make a meaningful impact in the healthcare field? Our client, a medical centre in Kingston is seeking a Medical Scheduler/Administrator to join their team.

Key Responsibilities:

• Take full ownership and accountability of the daily appointment schedule.
• Schedule all new and follow-up patient appointments.
• Ensure all lab reports are received and uploaded prior to follow-up appointments.
• Call patients to confirm appointments following established protocols.
• Respond to WhatsApp messages and patient inquiries, ensuring exceptional customer service standards.
• Handle patient requests via phone and email.
• Regularly check and respond to all relevant mailboxes promptly and professionally.
• Manage the supplement and patient wait lists efficiently.
• Ensure compliance with data protection policies.
• Adhere to organizational protocols to maintain high standards of patient care.
• Provide weekly and monthly KPI reporting.
• Relieve the billing team during lunch breaks or absences.
• Support the supply chain process for office and medical supplies as needed.
• Perform additional responsibilities to enhance patient care and organizational success.

 Qualifications, Experience and Skills:

• Tertiary-level education.
• Previous experience in a similar role or environment (preferred but not required).
• Proficiency in Google Suite and QuickBooks.
• Outstanding customer service skills.
• Professional demeanor and strong organizational abilities.
• Exceptional attention to detail and a proactive, solutions-oriented mindset.
• Excellent communication skills in all formats (verbal, written, and digital).
• Ability to work independently and make timely, informed decisions.
• Team-oriented with flexibility and accountability.