Maintenance Supervisor

The Maintenance Supervisor is responsible for assisting in the oversight of the maintenance and repair at the Howard Hamilton International Airport, ensuring it is in optimal condition to support safe, efficient, and aesthetically appealing airport operations.

Responsibilities and Key Deliverables

Maintenance and Repair:

• Oversee and execute critical and urgent repairs to building systems, including HVAC, electrical, plumbing, and mechanical systems.
• Oversee and coordinate critical and urgent repairs to fixtures and other components, such as ceiling tile replacements, painting of walls, repair to broken hardware, etc.
• Conduct regular inspections of facilities to identify maintenance needs and ensure prompt and effective resolution of issues, and prevent potential failures.
• Maintain accurate records of all maintenance activities and repairs.
• Manage and coordinate preventative maintenance schedules.

Deep Cleaning Coordination:

• Coordinate and supervise deep cleaning services to address urgent health and safety issues within the passenger terminal.
• Ensure adherence to cleaning protocols and standards.
• Monitor and evaluate the effectiveness of cleaning procedures.
• Where appropriate, coordinate training of cleaning staff to ensure acceptable standards and practices in cleaning are observed.
• Coordinate with cleaning contractors and personnel.

Cleanliness and Aesthetics:

• Maintain a consistently clean and aesthetically pleasing environment throughout the passenger terminal.
• Supervise routine cleaning and upkeep of public areas, restrooms, and other facilities.
• Address and resolve any cleanliness issues promptly.
• Ensure the airport grounds are maintained to a high standard.

Customer Service Excellence:

• Improve maintenance practices to prioritize customer service excellence, focusing on enhancing passenger comfort, convenience, and minimising disruptions.
• Ensure that maintenance activities are carried out with minimal impact on airport operations and the passenger experience.
• Respond promptly to maintenance-related issues that affect customer service, ensuring a high standard of service delivery.

ESG Integration and Sustainability:

• Integrate ESG principles into maintenance practices, promoting sustainability and environmental stewardship across all TCIAA facilities.
• Implement sustainable maintenance practices, such as energy-efficient systems, waste reduction initiatives, and environmentally friendly materials.
• Monitor and report on the environmental impact of maintenance activities, ensuring alignment with TCIAA’s sustainability goals.

Vendor and Contractor Management:

• Coordinate with external vendors and contractors for specialized maintenance services, ensuring that all work is performed to a high standard.
• Oversee contractor performance, ensuring compliance with contractual agreements, quality standards, and safety regulations.
• Negotiate contracts and service agreements as needed, securing favourable terms that align with TCIAA’s operational and financial goals.

Regulatory Compliance and Safety Management:

• Ensure that all maintenance activities comply with relevant regulations, industry standards, and TCIAA’s internal policies.
• Work with the Director of Safety and Emergency Services to conduct regular safety audits of maintenance practices and facilities, implementing corrective actions as necessary to ensure a safe working environment.

Reporting:

• Prepare and submit regular maintenance reports to the Engineering and Maintenance Manager, Facilities Manager and Terminal Manager
• Provide updates on maintenance activities, issues and progress.
• Document all cleaning activities and provide status reports.

Team Leadership:

• Supervise and assist in the discipline, development, and assignment of members of the maintenance team.
• Participate in the development of policies and procuredures that affect the use of supplies and facilities.
• Evaluate the work quality of staff and other subordinates.
• Train and mentor team members on maintenance procedures, safety protocols, and quality control.
• Assist the Facilities Manager in preparing the budget, ensuring the maintenance team has access to adequate funding for its operations.

• Strong knowledge of facility maintenance practices, including preventive maintenance, repair operations, and contractor management.
• Excellent leadership and team management skills.
• A keen eye for detail, possessing sharp observational skills, striving for accuracy in work and being less prone to errors, thorough, and having a commitment to quality.
• Strong understanding of customer service principles and the ability to integrate them into maintenance practices.
• Knowledge of ESG principles and sustainability practices in facilities management.
• Proactive problem-solving, negotiation, and communication skills.
• Strong skills in quality control.

• A high school diploma or equivalent; relevant technical certifications or degrees are preferred.
• Candidates with certifications and experience in property management, and/or building/construction management related fields will be given preference.

• Proven experience in building maintenance and repair, preferably in a hotel, airport or similar environment.
• Experience coordinating cleaning services is highly desirable