Responsibilities and Key Deliverables

Maintenance and Repair:

• Oversee and execute critical and urgent repairs to building systems, including HVAC, electrical, plumbing, and mechanical systems.
• Oversee and coordinate critical and urgent repairs to fixtures and other components, such as ceiling tile replacements, painting of walls, repair to broken hardware, etc.
• Conduct regular inspections of facilities to identify maintenance needs and ensure prompt and effective resolution of issues, and prevent potential failures.
• Maintain accurate records of all maintenance activities and repairs.
• Manage and coordinate preventative maintenance schedules.

Deep Cleaning Coordination:

• Coordinate and supervise deep cleaning services to address urgent health and safety issues within the passenger terminal.
• Ensure adherence to cleaning protocols and standards.
• Monitor and evaluate the effectiveness of cleaning procedures.
• Where appropriate, coordinate training of cleaning staff to ensure acceptable standards and practices in cleaning are observed.
• Coordinate with cleaning contractors and personnel.

Cleanliness and Aesthetics:

• Maintain a consistently clean and aesthetically pleasing environment throughout the passenger terminal.
• Supervise routine cleaning and upkeep of public areas, restrooms, and other facilities.
• Address and resolve any cleanliness issues promptly.
• Ensure the airport grounds are maintained to a high standard.

Customer Service Excellence:

• Improve maintenance practices to prioritize customer service excellence, focusing on enhancing passenger comfort, convenience, and minimising disruptions.
• Ensure that maintenance activities are carried out with minimal impact on airport operations and the passenger experience.
• Respond promptly to maintenance-related issues that affect customer service, ensuring a high standard of service delivery.

ESG Integration and Sustainability:

• Integrate ESG principles into maintenance practices, promoting sustainability and environmental stewardship across all TCIAA facilities.
• Implement sustainable maintenance practices, such as energy-efficient systems, waste reduction initiatives, and environmentally friendly materials.
• Monitor and report on the environmental impact of maintenance activities, ensuring alignment with TCIAA’s sustainability goals.

Vendor and Contractor Management:

• Coordinate with external vendors and contractors for specialized maintenance services, ensuring that all work is performed to a high standard.
• Oversee contractor performance, ensuring compliance with contractual agreements, quality standards, and safety regulations.
• Negotiate contracts and service agreements as needed, securing favourable terms that align with TCIAA’s operational and financial goals.

Regulatory Compliance and Safety Management:

• Ensure that all maintenance activities comply with relevant regulations, industry standards, and TCIAA’s internal policies.
• Work with the Director of Safety and Emergency Services to conduct regular safety audits of maintenance practices and facilities, implementing corrective actions as necessary to ensure a safe working environment.

Reporting:

• Prepare and submit regular maintenance reports to the Engineering and Maintenance Manager, Facilities Manager and Terminal Manager
• Provide updates on maintenance activities, issues and progress.
• Document all cleaning activities and provide status reports.

Team Leadership:

• Supervise and assist in the discipline, development, and assignment of members of the maintenance team.
• Participate in the development of policies and procuredures that affect the use of supplies and facilities.
• Evaluate the work quality of staff and other subordinates.
• Train and mentor team members on maintenance procedures, safety protocols, and quality control.
• Assist the Facilities Manager in preparing the budget, ensuring the maintenance team has access to adequate funding for its operations.

• Strong knowledge of facility maintenance practices, including preventive maintenance, repair operations, and contractor management.
• Excellent leadership and team management skills.
• A keen eye for detail, possessing sharp observational skills, striving for accuracy in work and being less prone to errors, thorough, and having a commitment to quality.
• Strong understanding of customer service principles and the ability to integrate them into maintenance practices.
• Knowledge of ESG principles and sustainability practices in facilities management.
• Proactive problem-solving, negotiation, and communication skills.
• Strong skills in quality control.

• A high school diploma or equivalent; relevant technical certifications or degrees are preferred.
• Candidates with certifications and experience in property management, and/or building/construction management related fields will be given preference.

• Proven experience in building maintenance and repair, preferably in a hotel, airport or similar environment.
• Experience coordinating cleaning services is highly desirable