MANAGER 3rd Party Debt Collections

Growing office in St James Parish looking to onboard an experienced Manager to oversee our Montego Bay Debt Collections operation.

The manager will be tasked with supporting and building a team of exceptional collectors and meeting and exceeding monthly financial targets. 

The ideal candidate is experienced in this space, and possess working knowledge of all accounting procedures, compliance, FDCPA, TCPA, and FCRA and can manage daily financial targets end-to-end.

If you have previous experience managing a financial team, and are looking for more opportunity or more control, we’d like to meet you. Ultimately, you should be able to ensure accuracy and efficiency throughout our entire accounts receivable/collections process.

Responsibilities

• Recruit new collection agents
• Train new agents on systems, procedures, and scripts
• Review agent scorecards, audio recordings, KPIs
• Monitor and manage collections on accounts
• Handle escalated calls, complaints, and questions
• Ensure daily, weekly, and monthly collection goals are met
• Negotiate with customers for balances, settlements, or payment arrangements
• Enforce all collection procedures
• Motivate employees and maintain focus on goals and objectives
• Meet individual financial goals as well as team/office financial goals

Skills

• Experience with pre- and post- charge-off debt REQUIRED (credit cards and short term installment/payday loans)
• Proven work experience as a Manager or Supervisor
• Ability to accurately analyze and process numerical data
• Team management skills
• Negotiation skills
• Problem-solving attitude
• Confidentiality

Benefits

• multi-tiered Compensation Structure (including incentives and commission)
• UNLIMITED earning potential!
• Job Type: Full-time
• Schedule: Monday to Friday