Logistics Coordinator (Kingston)

• Maintain Database by inputting new customer information.
• Schedule all customer appointments at least three days in advance, while allowing for same day, and emergency services.
• Complete and distribute staff rosters – reassign staff as necessary.
• Notify/remind customers of their appointments in timely manner.
• Ensure that the previous day’s work orders are uploaded for closure, and subsequently process for invoice generation.
• Provide report reflective of missed standard services, new accounts attained, one-off treatments, and other details as deemed necessary.
• Efficiently maintain customer records (digital and physical); ensure al files/accounts are up-to-date.
• Assist with coordinating travel and hotel accommodation for staff as needed.
• Process service cancellation requests and maintain cancellation records.
• Check email and reply to all in a timely manner.
• Record meeting minutes.
• Provide outstanding customer service to your internal & external customers.

A Little Bit About You

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Exhibit excellent customer service and interpersonal skills
• Computer proficiency (MS Office – Word, Excel and Outlook etc.)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Outstanding organizational and coordination abilities.
• Ability to work with minimal supervision and track multiple processes.

Required Qualifications & Work Experience

• Associate’s Degree in Logistics and Supply Chain Management or related field.
• Experience with inventory control and management is an asset  
• Minimum two (2) years’ experience in customer service related functions are preferred