Level 2 Systems Administrator

Provide deskside and remote support for customers. Manage customers via local Helpdesk within the agreed service level management framework. Ensure SLA targets are met, and service improvement plans are developed and executed.

• Support Windows Intel Servers, LAN & WAN core and edge devices, Core business application, and deskside applications.
• Troubleshoot problems and resolve issues reported by customers.
• Analyze and isolate issues and escalate where necessary.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and manage system's performance.
• Respond to user needs within the SLA agreed with the customer.
• Ensure network connectivity throughout the company's LAN/WAN infrastructure is on par with technical considerations.
• Maintain in scope end user devices ensuring compliance with security and remote management protocols.
• Maintain core network devices such as Switches & Routers, Servers, Firewalls, Network Attached Storage Devices etc.
• Setup & administer servers at the Bare metal & Hyper-V levels, Windows Server Operating System setup configuration & deployment, Active Directory management, security updates and patches.
• Participates in network installations where necessary to ensure intimate knowledge of customer network design.