Junior IT Support Officer

Assisting the Senior Regional Support Officer in the day-to-day maintenance and support of all I.T infrastructure and related services utilized in all stores in the Montego Bay Region of the Island.

Junior IT Support Officer

Montego Bay and Kingston Region

We are seeking competent and qualified candidates to fill the position of Junior IT Support Officer.

 Job Summary:

The successful candidate will be responsible for assisting the Senior Regional Support Officer in the day-to-day maintenance and support of all I.T infrastructure and related services utilized in all stores in the Montego Bay Region of the Island.  

 Responsibility:          

• Installation, configuration and administration of Windows Server environments.
• Installation, configuration and administration of IP and Analogue Camera Systems.
• Installation, configuration and administration of all Point of Sales Systems including, scales/scanners, magnetic strip readers etc.
• Installation, configuration and maintenance of wired and wireless network systems and all related infrastructure such as routers, switches, access points and firewalls
• Administration of
• Maintenance of backup jobs and backup schedules for all information repositories such as file servers and databases.
• Provide technical guidance and support to the IT Support team members, including addressing Tier 3 technical support issues.
• Frequently visit multiple branch locations to ensure that information systems infrastructure is optimally maintained.
• Identify, research, and master new technologies related to services that comprise the company’s systems architecture
• Maintain up-to-date network and server related manuals, procedures and other documentation.
• Any other duty as may be assigned within the scope of the job.

 Functional/Technical Competencies: 

• Knowledge of windows server platform 2008/2012/2016
• Good knowledge of NCR Point of Sale Systems
• Knowledge of LOC Store Management Suite
• Knowledge of Ubiquity wireless solutions
• Knowledge of IP and Analogue camera systems
• Quick learner and working knowledge of software design, development and implementation on a network platform

 Education/Experience:                         

• Diploma or Associate Degree in Information Systems 
• CompTIA A+ Certification
• CCENT Certification
• Minimum of two (2) years working experience