Customer Services Associate (Shipping Industry)

A very progressive service-based Group of Companies in the Shipping industry is seeking to recruit a dynamic, results oriented individual for the position of Customer Services Associate for its Port of Spain location

A very progressive service-based Group of Companies in the Shipping industry is seeking to recruit a dynamic, results oriented individual for the position of Customer Services Associate for its Port of Spain location.

Job Duties

• Notifying customers of expected shipments via pre-alerts
• Following up with the shipping lines on a regular basis for estimated arrivals for all imports
• Corresponding with customers via email and telephone on a regular basis regarding information on their shipments
• Preparing and submitting riders to shipping agents upon receipt of their arrival notices
• Preparing invoices on MAGAYA and sending to customers along with their bill of lading and other supporting documents notifying them of the arrival of their shipments
• Entering all Bills of Lading in ASYCUDA
• Preparing a revenue to accounts for each shipment showing the profit on respective shipment
• Confirming arrival of shipment with shipping agent in order to co-ordinate getting delivery documents for customer
• Advising customers of arrival of shipment using MAGAYA and readiness of delivery
• Following up with the various agents for containers which need to be unstuffed and advising customers of same
• Following up with the return of containers to port and invoicing customers where applicable for demurrage
• Receiving payments, preparing receipts and giving customers documents
• Following up with customers on outstanding payment of invoices
• Assisting with the answering of the telephone

Job Requirements:

• 2 -3 years experience in the Shipping industry
• At least 3 years’ experience in an administrative field
• Excellent Knowledge of Microsoft Office including Word, Excel, PowerPoint
• Working knowledge of ASYCUDA and MAGAYA will be an asset
• Excellent interpersonal and organizational skills
• Great customer service attitude

Salary: $5,000.00 - $6,000.00