IS/IT Coordinator II

The IS/IT Coordinator II reports directly to the Group IS/IT Manager and functionally to the IT Team Lead. He/She has a co-operative and functional reporting relationship with all Business Unit/ Department Managers

EDUCATION

• Bachelor of Science (B.Sc.) Degree in Computer Science or Information Systems.
• CompTIA A+ and CompTIA Network+ Certification.
• Cisco Certified Network Associate (CCNA) Certification.
• CompTIA Security+ Certification.

EXPERIENCE

• Minimum of 3-5 years of IT experience preferably in a help desk capacity.
• Basic knowledge of TCP/IP Networks, Routing / Switching / VLAN / LAN / WAN Technologies, Desktop and Laptop Hardware, Microsoft Windows Desktop Operating Systems and Microsoft Office Suite.
• Working knowledge of ancillary utilities (Backup, Internet Security, Patch Management, Network Monitoring etc).
• Working knowledge of Linux.

ACCOUNTABILITY

The IS/IT Coordinator II reports directly to the Group IS/IT Manager and functionally to the IT Team Lead. He/She has a co-operative and functional reporting relationship with all Business Unit/ Department Managers.

BASIC FUNCTIONS, DUTIES AND RESPONSIBILITIES

Operations:

• Primarily responsible for coordinating all IT-related operations/services related to their designated locations.
• Provide IT support to all employees and staff regarding hardware and software-related issues.
• Creates and maintains all hardware documentation.
• Creates and maintains inventory database for all Hardware Equipment and Software in the organisation.
• Ensures that all help desk requests are recorded and tracked in detail.
• Identifies projects to increase the efficiency of the computing environment and databases/applications.
• Writes or modifies basic scripts to resolve performance problems and automate system administrative tasks.

LOCATION

• Guapo, Trinidad and Tobago.