Human Resource Generalist

Iterum is a leading nearshore customer contact management service provider with reach in Panama, Mexico, Colombia, Puerto Rico, USA, and Jamaica. Apply Now!

Job Summary:

Are you ready to be part of an AMAZING team? As a Human Resources Generalist, you’ll play a key role in creating a positive and productive work environment. You will be dedicated to supporting both employees and leadership with excellence, ensuring smooth and efficient HR operations. This role involves managing various HR functions, including  employee relations, compliance, and performance management. As an HR Generalist, you'll be an advocate for both employees and the organization, helping to foster a culture that values development, well-being, and collaboration.

This is the perfect opportunity if you’re passionate about people, highly organized, and ready to make a significant impact in a dynamic, team-oriented environment.

Essential Functions:

The Hmman Resource Generalsit responsibilities includes but are not limited to : 

• Conduct new employee orientations to ensure smooth integration into the company and alignment with company culture.
• Serve as the first point of contact for employee inquiries, addressing questions, resolving conflicts, and providing guidance on HR policies.
• Assist in handling or recommending appropriate disciplinary actions and conflict resolution in alignment with company policies.
• Assist managers with the performance review process, including setting goals, providing feedback, and maintaining records.
• Support continuous improvement by helping to monitor employee performance and implementing improvement plans when necessary.
• Preparing job letters for various institutions.
• Assisting in conducting yearly employee satisfaction survey.
• Managing the organization’s Health Insurance Scheme.
• Assisting in calculating and managing the organization's leave management system.
• Ensure company compliance with labor laws and HR policies, updating and educating employees on HR regulations.
• Manage record-keeping and reporting processes, ensuring all documentation complies with legal requirements.
• Assist with benefits administration, including open enrollment, employee benefits questions, and coordinating with payroll as needed.
• Support the implementation of incentive programs and provide information to employees on available benefits.
• Maintain HR information systems (HRIS) by updating employee records and generating reports as needed.
• Analyze HR metrics and make recommendations based on data to improve employee satisfaction and retention.
• Assist in developing and updating HR policies and employee handbooks to ensure alignment with best practices.
• Advocate for process improvements and work with HR leadership to implement enhancements.
• Support initiatives that foster positive employee morale, engagement, and retention, including employee recognition programs.
• Conduct exit interviews and analyze feedback to help improve the employee experience and reduce turnover.
• Ensure workplace safety guidelines are followed and assist with incident investigations as needed.
• Act as a liaison during crisis situations and ensure timely communication and support for affected employees.
• Any other reasonable tasks and responsibilities which may be assigned from time to time.

Qualifications:

• Bachelor's Degree in Human Resource Management or other related discipline.
• Relevant work experience, no less than 2 years in a similar capacity or HR related matters.
• Training in Human Resource Management. 
• Keen knowledge of the Jamaican Labour Laws.
• Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities and assignments.
• Highly effective interpersonal skills with an ability to partner with leaders across the organization.