Housekeeping Manager

It is the responsibility of the Housekeeping Manager/Executive Housekeeper to manage the administration and operation of the Housekeeping, Laundry, and Public Areas, ensuring cleanliness, hygiene, presentation, supplies, and amenities meet the highest standards of service and quality.

Description of Responsibilities: 

Operational Activities 

• Responsible for the Housekeeping, Public Areas and Laundry departments.
• Define the strategy to ensure compliance with the KPIs established for their departments.
• Proactively make suggestions to the Room Division Manager to improve guest satisfaction.
• Develop schedules, plan vacations, absences and leaves based on occupancy and operational requirements.
• Participate in the meetings of departmental managers to which he/she is summoned for operational and administrative management.
• Acknowledge and comply with the standards established by Marriott as well as the type of memberships existing in the Marriott Bonvoy program.
• Acknowledge and make known to othe departments all the SOPs and policies related to the Housekeeping, Public Areas, and laundry department.
• Coordinate the review and detection of room discrepancies daily.
• Ensure the supply, correct use, surveillance, and conservation of the department's operational and personal protective equipment.
• Ensure the registration, storage, return and release authorization of lost and found items managed by the department.
• Monitor the compliance of third-party vendors and similar partners working for the department and report any incidents.
• Manage the administration and operation of the Housekeeping and Public Areas departments to ensure that the cleaning, hygiene, presentation, supplies and amenities of rooms, public areas and service areas meet the highest level of quality, in accordance with the standards established by the company.
• Actively inspect rooms, ensuring that they are in optimal conditions of cleanliness and maintenance, so that the standards of services and satisfaction to the Guest are met in order to detect needs and establish programs of cyclical deep cleaning, rehabilitation, redecoration, improvements, etc.
• Ensure the implementation of standards of cleanliness, presentation, supplies and amenities in rooms and common areas, in accordance with what is established for each type of room.
• Ensure that visual inspection tours are carried out, verifying the condition of corridors, wardrobes, stairs, elevators, and basements, to keep the room areas and public areas clean and presentable.
• Ensure that the staff in charge complies with the guidelines and training criteria regarding cleanliness and work standards.
• Ensure the implementation of standards of cleanliness, presentation, supplies, and amenities in rooms according to what is established for each type of room.
• Ensures the correct management and operation of the room status system, and the timely availability of rooms for sale.
• Assign the room and building sections to the Housekeep Attendants to clean the rooms.
• Take a tour of VIP’s buildings and rooms.
• Maintain constant communication with the Maintenance Manager regarding preventive and corrective maintenance in rooms and areas under his/her responsibility, ensuring that they are carried out in a timely manner.
• Report major damage to the Maintenance Management to place the rooms out of service (blockage).
• Delegate the dismantling of out-of-service buildings, monitoring the deep cleaning of buildings.
• Schedule rotating maintenance on mattresses every 6 months.
• Establish room cleaning schedules (weekly, monthly, semi-annual).