Hotel Admin. Assistant

The Hotel Administration Assistant plays an essential role in supporting the efficient operation of hotel management and front-office activities.

Key Responsibilities:

1) Administrative Support

2) Oversee daily office operations to maintain smooth and efficient processes.

3) Manage all incoming and outgoing correspondence including emails, letters, and telephone inquiries.

4) Update and maintain hotel records, contracts, and confidential files with utmost discretion

. 5) Prepare detailed reports, presentations, and meeting minutes to assist management decision-making

. 6) Procure and maintain office supplies and ensure all office equipment is in proper working order.

7) Guest and Front Office Support

8) Assist front desk operations, including guest inquiries, bookings, and handling of complaints when required.

9) Support check-in and check-out procedures and ensure accurate guest documentation.

10) Coordinate with various hotel departments to ensure guest satisfaction and a seamless service experience.

11) Financial and Accounting Assistance

12) Support invoicing, expense tracking, and budget monitoring efforts.

13) Process payments, reconcile accounts, and maintain precise financial records.

14) Assist in payroll processing and staff reimbursements, ensuring compliance with financial procedures.

15) Human Resources and Staff Coordination

16) Maintain comprehensive employee records, attendance logs, and HR documentation.

17) Aid in the recruitment process, onboarding, and coordination of staff training sessions.

18) Assist with the implementation and monitoring of HR policies and procedures.

19) Event and Schedule Coordination 20) Organize and schedule meetings, conferences, and other hotel events.

21) Coordinate staff meetings and ensure prompt communication of meeting agendas and minutes.

22) Manage the hotel’s calendar, including appointments and travel arrangements for executives.

23) Compliance and Reporting

24) Ensure all activities comply with hotel policies, procedures, and relevant regulations.

25) Prepare regular reports on hotel performance, guest feedback, and operational efficiency.

26) Provide support during audits and compliance checks, ensuring timely and accurate documentation.