HR Operations and Delivery Associate

2-3 years in Service Delivery or Call Center Operations

Job Role & Responsibilities

• Manage inbound and outbound calls, ensuring timely and accurate resolution of HR related queries.
• Process service requests and inquiries submitted through the HR case management ticketing system
• Act as the escalation point of contact within the HR Service Center addressing complex inquiries and service requests.
• Manage HR reports ensuring data accuracy and compliance
• Process mass HR system updates
• Draft and distribute mass email advisories and communications to employees and stakeholders
• Ensure compliance with HR Business rules, policies and procedures
• Manage the HR Filing and sorting of personnel files for Jamaica, US and Canada
• Proficiency in Case Management systems and ticketing tools
• Advanced skills in Excel, Outlook and Word for reporting and communication
• Good communication skills, both written and verbal
• Strong problem-solving skills
• Attention to Details and Quality
• Ability to multitask and work under pressure
• Interpersonal skills to collaborate with teams
• Collaborate with cross-functional teams to improve HR Service delivery and operational efficiency.
• Provide exceptional HR Services by resolving escalations promptly and effectively
• Providing HR Services at great quality and efficiency

Skills & Qualifications

• What are the must-have qualifications (education, certifications, experience)?
• 2-3 years in Service Delivery or Call Center Operations