HOTEL RECEPTIONIST/ PBX AGENT

Small Hotel in Kingston Jamaica seeks to hire suitable candidates to fill the position of Receptionist/ PBX Operator

                                                     
                                      HOTEL RECEPTIONIST/ PBX OPERATOR

JOB SUMMARY

To provide a pleasant and reassuring experience in attending to calls to the hotel and to communicate in a professional and courteous manner. 

ESSENTIAL DUTIES

•	Pleasantly answer multi-line telephone system, screen and transfer calls in accordance with the hotel’s procedures.
•	Receive calls, relay and record messages when applicable. 
•	Ensure privacy policy is maintained with all guests’ information
•	Greet guests/persons entering the hotel and direct guest towards their destination
•	Provide general and administrative support
•	Typing, filing and faxing as applicable
•	Notify Duty Mangers of any overnight deliveries  
•	Maintain company extension lists and keep work area clean and tidy 
•	Strong working knowledge of Microsoft Office Suite (Word, Excel, Powerpoint etc)
•	Carefully handle all telephone equipment and maintain proper telephone handling procedure set by the hotel
•	Report all telephone/PBX related problems immediately to your supervisor 
•	Perform other duties consistent with your job and the objectives of the department.   

QUALIFICATION AND EXPERIENCE 

•	Minimum two (2) years’ experience in a similar capacity 
•	Certificate/Diploma in telephone operating or related field an asset
•	Competent in the use of Microsoft Office Suite 

KEY COMPETENCIES

•	Proficient in switchboard operations 
•	Excellent customer service skills  
•	Knowledge of the tourism and hospitality industry
•	Excellent verbal communication and interpersonal skills 
•	Ability to be calm and efficient under pressure