General Manager - Retail

General Manager - Retail

Title: General Manager - Retail

Location: Giftland Group, Giftland Mall – Guyana

Reports To: Chief Executive Officer

Job Summary:

The General Manager (GM) of Retail is responsible for overseeing and managing the day-to-day operations of the Giftland OfficeMax Department Store, ensuring a high level of customer satisfaction, meeting sales targets, and managing a team of retail associates. The GM will drive the store’s performance by executing strategic initiatives, optimizing inventory management, and enhancing the overall shopping experience.

Key Responsibilities:

1. Operational Management:
• Oversee all store operations, including sales, customer service, inventory management, and staff performance.
• Ensure compliance with company policies, procedures, and standards.
• Manage store budget, including expenses and payroll, to meet financial targets.
2. Sales and Performance:
• Drive sales and profitability by developing and implementing strategies to increase store revenue.
• Analyze sales data and trends to identify opportunities for growth and improvement.
• Set and monitor performance goals for the team to achieve sales targets.
3. Customer Service:
• Ensure exceptional customer service by maintaining high standards and addressing customer inquiries and concerns.
• Develop and implement programs to enhance the customer experience and build customer loyalty.
4. Staff Management:
• Recruit, train, and develop a high-performing team of retail associates.
• Conduct regular performance evaluations, provide feedback, and implement development plans.
• Foster a positive work environment and address employee issues promptly.
5. Inventory and Merchandising:
• Manage inventory levels to ensure optimal stock levels and reduce shrinkage.
• Oversee visual merchandising to ensure product displays are attractive and in line with company standards.
6. Marketing and Promotions:
• Coordinate with the Marketing Manager to Implement and monitor local marketing and promotional activities to drive store traffic and sales.
• Collaborate with the marketing team to execute campaigns and promotions effectively.
7. Reporting and Analysis:
• Prepare and present regular reports on store performance, sales metrics, and operational issues to executive team.
• Utilize data-driven insights to make informed decisions and drive store improvements.

Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
• Proven experience in a retail management role, with a track record of driving sales and managing teams.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
• Excellent customer service skills with a focus on enhancing the customer experience.
• Proficiency in retail management software and Microsoft Office Suite.
• Strong analytical skills and ability to interpret sales data and trends.
• Ability to work a flexible schedule, including weekends and holidays.

Physical Requirements:

• Ability to stand for extended periods and lift up to [weight limit] pounds.
• Capability to handle a fast-paced environment and adapt to changing priorities.