GENERAL MANAGER- HOTEL

A Small Luxurious Hotel, located in Kingston Jamaica, seeks to fill the role of General Manager.

                                                                     Hotel General Manager 
Reporting To: Board of Directors/ CEO 
Location:	Kingston

Job Overview:
The General Manager will hold commercial accountability for planning, organizing, and directing all hotel services. This role involves overseeing day-to-day operations and taking necessary steps to enhance guests' hospitality experiences, ultimately improving the hotel's financial performance. The General Manager will motivate employees and ensure compliance with relevant laws, while fostering positive relationships with suppliers and service providers.

Key Responsibilities:
o	Oversee daily hotel operations, ensuring efficiency and high-quality service delivery.
o	Assess and improve current policies and procedures to reduce operational costs and enhance efficiency.
o	Maintain a balanced employee-to-room occupancy ratio.
o	Manage functions including reception, concierge, reservations, food and beverage, maintenance, and housekeeping.
o	Interact with guests professionally, resolving any dissatisfaction with tact and diplomacy.
o	Set service and presentation standards that meet guest expectations.
o	Develop and implement Standard Operating Procedures (SOP) for all departments.
o	Conduct routine operational checks to ensure SOP compliance.
o	Implement creative marketing strategies to increase business across all hotel areas.
o	Assist in preparing annual budgets and strategic plans for Board approval.
o	Recruit, train, and motivate staff, ensuring ongoing development and monitoring performance.
o	Develop standards for timely staff evaluations and provide regular feedback.
o	Review the Employee Gratuity Scheme for compliance with Ministry regulations.
o	Optimize staff scheduling for efficient deployment.
o	Supervise maintenance and housekeeping to ensure rooms are well-kept and sanitized.
o	Negotiate with contractors and suppliers to secure competitive pricing and services.
o	Conduct regular operations team meetings to discuss routine matters, sales targets, and guest feedback.
o	Inspect food and beverage stores to ensure quality and appropriate stock levels.
o	Ensure cleanliness and service readiness across all departments.
o	Maintain compliance with licensing laws, health and safety codes, and other statutory regulations.

Key Performance Indicators (KPIs):
o	Stay informed on market trends within the local hospitality industry.
o	Achieve a Net Promoter Score (NPS) with feedback from 40%+ of guests.
o	Increase employee productivity through effective measurement and reward systems.
o	Raise Average Daily Rate (ADR).
o	Achieve an average occupancy rate of 75% or higher.
o	Implement a preventative maintenance review program to manage capital expenditures.
o	Maintain Cost of Sales (COS) for Food & Beverage between 30-31%.
o	Revive the Guest Loyalty program in collaboration with the relevant department.
o	Present monthly comparative rates and occupancy data.
o	Create strategies for maximizing booking opportunities and enhancing guest experiences.
o	Work with department heads to identify and address performance gaps.
o	Collaborate with relevant departments to enhance audience reach.

Requirements and Qualifications:
o	Bachelor’s degree or higher in hospitality management or a related field.
o	5+ years of experience in a hospitality management position preferred.
o	Excellent communication, interpersonal, and problem-solving skills.
o	Ability to multitask and perform well under pressure.
o	Strong financial acumen.
o	Proficient in Microsoft Office Suite.

                                                                    Why Join Us?

Joining our team means becoming part of a team dedicated to delivering exceptional guest experiences while driving operational excellence. If you are a passionate leader with a vision for success, we encourage you to apply!

To apply, please submit your resume and a cover letter outlining your relevant experience and qualifications.