Front of House Manager

Front of House Manager

Location: South 

Salary: TBD

Employment Type: Permanent / Full-Time

Industry: Restaurant

Job Purpose:  

Front of House Manager leads all aspect of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Front of House Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need to manage both front and back of the house. You will need to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you will need to supervise Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities Overview:

• Customer-Service: Food service managers might have to interact with customers. Being friendly and courteous will help keep customers coming back.
• Attention to Detail: Food service managers have to keep their eyes on a lot of elements: food standards, costs, safety, etc.
• Leadership: Managers must be leaders in the front and back of house, rallying their team during heavy shifts, resolving conflicts and getting the job done.
• Management Skills: Food service managers not only deal with food, they also have to deal with costs, pricing, creating work schedules and more.
• Organizational Skills: Keeping work schedules, shipments, cleaning schedules and more organized is crucial to the job.
• Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong stock orders is part of a food service manager's job. Being able to come up with a solution quickly is a needed skill.
• Speaking Skills: Food service managers need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
• Stamina: Food service managers can expect long days around hot cooking elements, much of it on their feet.

Responsibilities also include: 

• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Do weekly inventory checks and generate reports to be reviewed by the General Manager and Directors.
• Implement policies and protocols that will maintain future restaurant operations
• Must maintain personal hygiene in accordance to Trinidad and Tobago Public Health Department standards for Food Service Employees.

Requirements:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience in Management role
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, Lightspeed, BevSpot and M.S. Office
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus