Front Desk Coordinator

is responsible for managing the reception area and providing administrative support to ensure the smooth operation of the office. They serve as the first point of contact for the organization, creating a welcoming and professional environment.

Responsibilities:

• Assist staff with expediting problem payments (e.g., problems processing credit cards).
• Follow up with guests regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Set up accurate accounts for each guest upon check-in (i.e., share with, separate room/tax/incidentals, comp).
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Contact the appropriate individual or department (e.g. Loss Prevention, Housekeeping) to resolve guest calls, requests, or problems.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Manage Guest Experience Systems.
• Manage Market operations to ensure profitability.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested

Qualifications & Experience

• Associate's or Bachelor's degree in Business Administration, Hospitality, or a related field
• Three (3) to five (5) years of experience as a Front Office Coordinator in a supervisory capacity
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with front office software or CRM systems is advantageous
• Certificate in Supervisory Management will be considered an asset
• Certificate in Health and Safety will be considered an asset

Competencies

• Analytical skills
• Communication
• Interpersonal skills
• Conflict Resolution
• Multi-Tasking
• Integrity
• Cultural Awareness
• Adaptability/Flexibility

Physical Tasks

• Enter and locate work-related information using computers and/or point-of-sale systems.
• Stand, sit, or walk for an extended time or an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance