Electronics Service Technician - Retail

Electronics Service Technician - Retail

Title: Electronics Service Technician - Retail

Location: Giftland Group, Giftland Mall – Guyana

Reports To: Electronics Manager - Retail

Job Summary:

The Electronics Service technician works with and repairs consumer electronic equipment for the Electronics Department. This applies to all electronic equipment sold and owned by the store. The Electronics Service technician will also offer offsite services to customer with regards to installation and honoring warranty conditions.

The position shall cover the following areas:

Internal and External Electronics and Air Conditioner Repairs, Installation of Audio Equipment, ICT Hardware Repair and Installation, Maintenance of all Electrical Appliances and Planning and Recommendations.

Responsibilities (include but not limited to):

1. Repair all electronic equipment as required by the Giftronics store. This includes but is not limited to the following categories of items: Consumer Electronics, Televisions, Small & Large Home Appliances, Vehicle Audio Systems, Home Audio Systems, Air Conditioning Units.
2. Perform onsite installation services for the Stores Customers as needed.
3. Must be able to inspect and test electronic equipment using multimeters, circuit testers and oscilloscopes with the aim of diagnosing equipment faults.
4. Perform repairs for electronic equipment owned by the Giftland Group of Companies.
5. Offer technical advice to the Store’s buying team.
6. Always offer a high level of customer service to customers.
7. Ensure all jobs are entered into the ticketing system.
8. Ensure ticketing system is reviewed and all jobs are completed within defined timelines.
9. Communicate effectively to store management through weekly reports on the status of repair jobs.
10. Make recommendations on improving the services department.
11. Assist with sales on the floor when required.
12. Always keep repairs room in an acceptable condition.
13. Ensure all equipment that require services are treated in accordance with best practices and are handled with care.
14. Make recommendations of tools required to perform repair services efficiently.
15. Participate in the technician on-call stand-by rotation as required.
16. Always document and account for tools

Reporting Responsibilities:  Reports to Electronics Manager

Supervisory Responsibilities: No Supervisory responsibilities

Job Requirements/Specifications

Education:  Diploma in Electrical Technology or similar field.

Experience:   Minimum two (2) years similar experience at an established Organization

Essential Skills:

• Proficiency and competence to effectively diagnose, repair, install and maintain small residential and/or commercial HVAC, refrigeration, electrical and/or plumbing systems and/or equipment.

• Ability to read blueprints and schematic drawings. Ability to work skillfully with both hands constantly; independently lift and carry objects weighing up to 20 pounds routinely, 50 pounds frequently and maintain balance on ladders and scaffold.

• Ability to work independently, under pressure to identify customer needs and provide solutions. Willing and able to consistently work the schedule required by job demands.

Other Skills:

The incumbent must demonstrate the following skills:

Knowledge of security and fire alarm systems. Action Oriented, Time Management, Organizing, Priority Setting and meet requirements of company vehicle driving policy, organizing, Priority Setting ,

Job Conditions:

Will be spending 50% of time in Giftland and would be required to travel for business purposes for the other 50% of time

Mental Requirements: High    

• Problem Solving                                           
• Decision-Making                              
• Innovation/Creation                                      
• Synthesizing Information           

Physical Requirements: High

The job requires high level of physical activity.

Salary and Benefits:

Salary and Benefits are based on Giftland existing salary scheme, and benefits are in accordance with the laws of Guyana and the policies of Giftland. These are all provided for in the Contract of employment.