Hardware Manager - Retail

Hardware Manager

Title: Hardware Manager

Location: Giftland Group, Giftland Mall – Guyana

Reports To: General Manager Retail

Job Summary:

The Hardware Manager is responsible for overseeing the daily operations of the hardware department, achieving sales targets, inventory control, and customer service. Key duties include supervising staff, managing product displays, maintaining stock levels, and coordinating with suppliers to order tools, building materials, and other hardware supplies. The role also involves setting sales targets, analyzing performance, and implementing strategies to drive sales and profitability. Strong leadership, organizational skills, and knowledge of hardware products are essential for success in this position.

Key Responsibilities:

• Sales Management:
• Develop and implement sales strategies to meet or exceed sales targets.
• Analyze sales reports to identify trends and opportunities for growth.
• Team Leadership:
• Recruit, train, and develop a high-performing retail team.
• Conduct regular performance evaluations and provide constructive feedback.
• Customer Experience:
• Ensure a welcoming and engaging shopping environment for customers.
• Address customer inquiries and resolve issues promptly to enhance satisfaction.
• Inventory Management:
• Oversee inventory levels, ensuring products are well-stocked and displayed effectively.
• Coordinate with suppliers to manage product availability and shipments.
• Visual Merchandising:
• Implement visually appealing product displays that align with brand standards.
• Monitor and update displays regularly to reflect current promotions and trends.
• Financial Management:
• Prepare and manage budgets, forecasting sales and controlling expenses.
• Analyze financial data to improve profitability.

• Marketing Initiatives:
• Collaborate with marketing teams to execute promotional events and campaigns.
• Engage with the community through outreach programs and events.

Reporting Responsibilities:  Reports to General Manager – Retail Operations

Supervisory Responsibilities: Hardware Department supervisor, CSRs, bond clerks.

Experience

Minimum of 3 years of retail management experience, preferably in hardware or construction sectors.

Proven track record of meeting or exceeding sales goals.

Education:

• Bachelor’s degree in business administration, Retail Management, or a related field preferred.

Essential Skills:   

• Data Analysis
• Problem Solving
• Decision Making
• Innovation/Creation
• Writing/Composing
• High Level Memory
• Reading
• Synthesizing Information
• Customer Service Skills
• Leadership Skills

Other Skills:

• Excellent Communication Skills
• Ability to multi-task
• Ability to work independently in a time sensitive and high stress environment.
• Must be detail oriented
• Must be a team player
• Problem Solving
• Motivational

Job Conditions

Will be spending 100% of time in Giftland unless required to travel for special projects.

Mental Requirements: High    

Physical Requirements: low

The job requires minimum physical activities.

Salary and Benefits

Salaries and Benefits are based on Giftland existing salary scheme, and benefits are in accordance with the laws of Guyana and the policies of Giftland. These are all provided for in the Contract of employment.