Dispatcher

The Dispatcher will coordinate and schedule drivers for pick-up and delivery in a safe, efficient, and timely manner. They review the crews’ routes for the best solutions based on priority, customer satisfaction, and our service delivery mandate.

ABOUT US

Beyond Armoured.

Beyond Your Expectations.

For over 40 years, we’ve cemented a reputation as your trusted armoured company. With our matchless range of services supported by cutting edge technologies and flawless secure procedures, we’ve given our customers the best solutions for their businesses.

Now, Beryllium Limited has gone beyond armoured to start a business evolution built on efficiency, innovation and growth. We’re not just industry leaders. We’re pioneers shaping and changing the way you outsource and do business. We provide innovative solutions and services to help you achieve operational efficiency and grow your business.

We offer our employees opportunities to make a meaningful impact, gain new skills and build successful careers at the forefront of the high-risk finance and technology services. Bring your unique perspective and passion. Because what makes you unique, makes us better.

Find your future with us at BERYLLIUM 

Responsibilites 

• Schedule and dispatch drivers to appropriate locations based on client requests or pre-determined schedules.
• Determine the most efficient routes for each unit and assist with consolidating assignments for seamless and efficient operations.
• Receive and process client requests and ensure that queries/complaints are addressed in a timely and accurate manner.
• Anticipate complications along routes and at the assigned destinations to communicate delays and route changes as necessary.
• Identify and report any priority issues/challenges to the Supervisor or any other relevant stakeholders in a timely manner.
• Prepare daily route reports on clients vs. unit’s performance.
• Periodically audit the status of jobs to ensure the schedule is maintained.
• Access and update client information as required.
• Effectively communicate with drivers and the customer service department
• Handle the pick-up or delivery requests for the entire network
• Maintain a 99.9% service delivery rate/pick-up rate
• Maintain a unit log of service interruptions (late start etc.)
• Determine priorities according to procedures/protocols based on unit availability by liaising with the operations team.
• Provide units with information on any obstacles that may impact their route
• Perform other related duties as assigned.

Requirements

• A Degree in Business Management or a related field/ equivalent work experience
• Experience in a customer service environment would be an asset.
• Flexible working hours/ability to work on shift – late nights and weekends.
• Ability to multi-task.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills to prepare and assign routes.
• Basic understanding of geographical area and mapping programs to facilitate efficient routing and re-routing.
• Tech-savvy individual (Microsoft Suite, dispatching software, google maps)