Director of Guest Services

Director Guest Services

The Caribbean’s leading Luxury-Included® chain offers an exciting opportunity for enthusiastic persons to join our team. Come share with us an exciting Caribbean journey as:

Director Guest Services

The director of guest services is responsible for the supervision and resolution of all guest concerns while guests are still at the resort, to a satisfactory conclusion. To ensure that no guest leaves the resort less than 100% satisfied.

Duties of the Position Include:

• Providing training and guidance to the Guest Services team to enhance their problem-solving skills and service recovery techniques.
• Creating and maintaining a database of guest concerns, resolutions, and follow-up actions.
• Collaborating with other departments to implement initiatives aimed at enhancing guest experiences.
• Assisting with special guest events and activities as needed
• Conducting regular audits of guest service interactions, including check-in/check-out processes, room amenities, and response times to guest concerns.

Qualification and Experience:

• BSc. Hospitality or related discipline
• Minimum two (2) years’ work experience in a management position
• Required to work evening and overnight shifts
• May be required to work outside of normal working hours, on weekends and public holidays
• Heavy guest interaction

A clean police record will be required at the time of the interview. Interested persons should submit their applications by March 31, 2025 

The Recruitment & Compliance Specialist

Sandals Negril 

NB: Please enter “Director of Guest Services” in the subject field in the email for consideration. We thank all applicants for their interest, but only shortlisted candidates will be contacted.