Gallagher Insurance Brokers is seeking a dynamic and experienced professional to join our Property & Casualty department as the Director of Client Solutions.

Director, Client Solutions

Gallagher Insurance Brokers is seeking a dynamic and experienced professional to join our Property & Casualty department as the Director of Client Solutions. This position is based in our Jamaica operations and reports directly to the Senior Vice President, Group Operations, with a dotted line to the Area Vice President. The Director will play a pivotal role in executing operational targets to support sales and ensure regulatory compliance across the business.

SPECIFIC DUTIES:

Delivering Business Transformation and Operational Efficiencies

• Collaborate with senior leadership to develop and enhance workflow models, ensuring compliance with regulatory requirements.
• Review and update Standard Operating Procedures (SOPs) and workflows annually.
• Anticipate operational challenges and provide innovative solutions to ensure client service excellence.

Support Sales Leaders and Account Executives

• Provide technical guidance and support to the sales team, including one-on-one meetings as necessary.
• Develop and monitor action plans for team members, fostering a culture of operational excellence.
• Support recruitment, development,  and  training initiatives to enhance team competencies.

Manage and Support the Business’ Property & Casualty Portfolio

• Ensure accurate booking of policies and manage specific client accounts as needed.
• Collaborate with the Area Vice President to manage insurer relationships and secure favourable rates.
• Work with regional colleagues to leverage our regional strength.
• Manage the relationship with GCoE to enhance client service and process efficiency.
• Ensure broking processes support sales tools like Gallagher Drive and Core 360.
• Prepare reports to support business leadership in monitoring performance and efficiency.

Leverage Technology and Work with Gallagher Centre of Excellence (GCoE)

•  Document Management and Communication
• Ensure proper filing and safekeeping of documents, both hard and soft copies.
• Handle telephone calls and queries, directing them to appropriate team members as needed.

Maintain Professional Standards and Ethics

• Uphold the integrity of processes and report any irregularities.
• Contribute to team objectives and participate in departmental projects.