Digicel+ Sales Team Lead

Company description:

Digicel Group Limited

Job description:

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title

Digicel+ Sales Team Lead

Primary objective of the job: 

To assist the Sales Manager in overseeing and directing the operation of the Feet on the Street (FOTS) sales team within the parameters of established Digicel policies and procedures. Responsible for understanding and promoting the sale of all Digicel residential products and services across mobile and D+ sales channels inclusive of but not limited to; the sale of mobile devices, sims, recharge, Home broadband and Cable TV.

Main Duties and Responsibilities:

• Supervises the Feet on the Street (FOTS) team (responsible for staff scheduling, disseminating sales targets, holding regular team meetings)
• Responsible for training employees on Digicel products and services
• Responsible for the DPR (performance management) evaluation process
• Makes sure that the FOTS team meats the required health and safety standards
• Travels to different neighborhoods by foot or automobile going door-to-door with the goal of selling Digicel products and services
• Responsible to for the daily setting up and breaking down of Digicel sales tents ensuring that the area is left clean
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards
• Sets up and demonstrates products and shows the customer how to maximize product features
• Handles customer complaints, issues and questions.
• Manages inventory (including keeping detailed records of stock used, mobile device and sim card sales) and advising management when ordering/restocking is necessary
• Takes payments in the form of cash or credit card
• Responsible for pinning (i.e. the identification of the customers’ premises and the relevant associated structure in PlayMaps)
• Create Digicel+ accounts
• Reconciles daily sales
• Verify and approve sales submissions by the agents for payroll
• Responsible for driving, motivating and encouraging FOTS team to achieve sales targets
• Meets financial KPIs
• Records sales figures and conducts data analysis and forward planning
• Identifies market trends that appeal to customers
• Monitors local competitors
• Managing the month-end and year-end close processes
• Prepare ad hoc reports required for Digicel TCI and Digicel Group as needed
• You may be assigned to work at any Digicel retail store from time to time
• Extensive inter-island and intra-island travel is required. Some international travel may be required from time to time

Academic Qualifications and Experience Required:

• Minimum Associates Degree in Business or related field
• Excellent written, oral, and verbal communication skills
• Proficient in the use of Microsoft Office Suite especially Excel
• Excellent customer service skills
• Must be able to drive and have a valid driver’s license.
• Spanish/Creole are an advantage.

Functional Skills:

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/ written)
• Must be Flexible, quick-thinking and solutions oriented
• Must be customer oriented
• Must learn and adapt to new situations quickly

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.