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Customer Service Superstar
Advantage Communications
- Kingston and St. Andrew / St. Catherine
- See description
- Permanent full-time
- Updated 18/12/2024
- Recruitment Department
Get a head start. Apply Now! https://advantage.hiringplatform.com/248029-aci-customer-service-superstar/973013-incomplete-application/en
SUMMARY
In this role, Customer Service Representatives are responsible to provide first-in-class customer
support and sales for the product and service lines offered by our client. The types of customer
inquiries will include but will not be limited to requests for customer care, billing inquiries, account
modifications, product/service information, and sales. The Customer Service Representative will
use dynamic communication strategies to educate the customer on all aspects of the
product/service, optimizing sales opportunities and ensuring customer satisfaction.
ESSENTIAL DUTIES AND REPONSIBLITIES
Include the following; however, other duties may be assigned.
- Receives and responds to potential or existing customersproviding world class customer care, handling billing inquires, and realizing new sales opportunities through communication mediums of telephone, chat, and E-mail.
- Main activities include:
Ensurescustomer retention through listening, understanding and responding to customer concerns and/or questions.
Creates an enviable customer service and sales environment based on strong ethics and the principles of integrity, honesty, and respect.
Develops an in-depth and comprehensive knowledge of all product and/or service offerings provided by the client.
Identifies and sells to the customer’s needs,additional product and/or service offerings made available so that all sales targets are met or exceeded.
Presents customer-focused solutions in both a timely and positive manner so as to address, influence, and resolve customer needs to their full satisfaction as well as balancing the impacts to the business.
Provides transparency in the various lines of support with representation that meets the needs of the client and their customers.
Documents required customer information as well as each support step taken within the customer contact, into the Customer Relationship Management (CRM) or other similar tools used.
Follows up and communicates with specific departments for escalation and resolution of more complex problems/concerns.
Provides feedback to improve the business practices which will increase client/customer satisfaction and employee morale.
Learns and embraces new call centre initiatives and training as business needs change.
Attends meetings as required.
Please contact us if you need additional information 876-960-5537